Coaching and Mentoring
Coaching and mentoring are increasingly sought after tools, accessed by business leaders and organisations eager to dedicate development time and resources at an individual level, adding value to personal goals, business opportunities and results. Our team of coaches will help you to make the difference you need.
Consultants and Advisors
The CoachStation consultant and advisory team have decades of experience and practical application influencing business growth, change and successful implementation. We provide practical and sustained opportunities for people and organisations to maximise effectiveness, contribution, results and value.
Facilitation and Training
Our qualified facilitators and trainers have many years of experience in leading teams, delivering leadership development programs and related workshops. We recognise the importance of increasing knowledge, competence and capability through tailored workshops and genuine, ongoing support.
The CoachStation team consists of carefully selected coaches, facilitators/trainers and consultants who share and live our values and beliefs.We always ensure that our success is not compromised by the pursuit of our next client or being too large to truly care about making a difference.
CoachStation ensures leadership is applied beyond good intention and becomes what you do, not simply what you know. We help organisations and leaders to find personal and professional success through tailored coaching, mentoring, advisory and development programs. We implement meaningful change through development programs and consulting services tailored to fit your needs, not via applying a generic program that has little sustainable benefit to you and your organisation.
- Leadership Development
Targeted coaching, training and development programs designed for supervisors, middle and senior leaders to enhance results, effectiveness, capability and engagement.
- Coaching and Mentoring
CoachStation coaches have significant corporate and business expertise, coaching experience, credentials and a depth of expertise in mentoring individuals.
- Values and Strengths Development
CoachStation Strengths Development and Values Assessments involve the identification of talents, improved self-awareness, leadership development and changes in behaviour.
- Consulting and Business Advisors
Steve Riddle, is an experienced leader, consultant and coach having worked within various organisations and industries. Roles including Head of Customer Service and Complaints for Toyota Finance and Customer Experience Leader for GE Money have provided opportunity to hone his knowledge, capability and understand what makes some businesses more successful than others.
Great level of engagement from the group was proof.
Darryl’s leadership and direction as a manager has been influential in shaping me into becoming the type of person and leader I am today. His passion for innovation and change is infectious.
Excellent facilitation, meaningful content and examples provided. Focus is on individual and team improvement – positive focus. Gaining a greater appreciation of my strengths and how I can utilise them better. Also the strengths of team members.
Steve’s passion, sincerity and professionalism have truly made a difference to our workplace. He has brought upon change through coaching and effective leadership and has set the foundations for continuous improvement.
I am always in awe of Steve’s commitment and ability to make a tangible difference for others and have seen this happen to all that he has coached, led and mentored.
You have been an exceptional role model for me and it’s your skills, your passion and your desire to make a difference for others that has set me up for every success in the future.
Steve is a strongly principled individual who has led by example. He has established strong relationships, both internally and externally and was asked to wear many hats: leader, consultant, contact centre manager and trainer. He has handled all these roles with great professionalism.
Using a great balance of drive, humour, directness and humility Steve enabled me to be myself and therefore take real ownership of my development for the first time.
The StrengthsFinder development program was facilitated extremely well and it was a fantastic opportunity to gain insights into myself and colleagues.
You Inspire – You Encourage – You Challenge! All of which has helped make me a stronger person – and I sincerely thank you for that.
Darryl Fletcher is a great leader and mentor. He has a wealth of knowledge in Customer Service and is passionate about what he does. I could not have asked for a better mentor for my own personal development.
I really like the genuine connection…and that all the aspects are achievable.
Steve is an energetic and patient coach who uses his skills to make a difference in business. Steve’s deep empathy and commitment to doing the right thing for people and organisations stands out. Importantly, Steve is passionate about developing people…his legacy, style and self have been the subject of a number of discussions in the team since leaving. His influence was significant, and he left a lasting impression on all he worked with.
Richard Powell is a committed Senior Learning and Development professional who genuinely enjoys his vocation i.e. mentoring and developing people.
One of the best courses I’ve done. Challenged me to think how can I leverage more of what my strengths are and provided a plan to do that. Excellent facilitator – created a framework which we all then shaped to our organisation.
Excellent facilitation, excellent course. I would definitely recommend Steve…(he) very quickly understood us as a team – our style, humour and incorporating that into sessions while keeping us focused and action-oriented.
Darryl has extensive knowledge and understanding of Customer Service operations which was invaluable when he consulted for our company.
I am now able to more effectively manage stressful situations, while continuing to be able to provide a high level of support to my team in relation to helping them achieve their performance goals. Steve has transformed my life, my thought processes and I believe that I am a better person and a better leader!!
Very engaging. Great way to motivate an individual and get them thinking of the positives.
Through your leadership skills and the manner by which you conduct yourself, and the passion you display in coaching and empowering others, with an unwavering focus on our personal and professional development, the value you have added to my life is immeasurable.
When you come across a consultant like Darryl Fletcher, you would be wise to do everything in your power to pro-actively include him in your projects. Engaging Darryl will represent the best ROI you have made this year!
I enjoyed the opportunity to share and understand all differing views – an eye-opener in every aspect.
The StrengthsFinder workshop was an eye-opener into where we should be spending our time and effort. Steve is an experienced facilitator who adapted to our group needs brilliantly.
Very insightful and will add value to how I work as an individual and as a team. The discussion offered an opportunity to share aspects of ones personality that may have been ignored or under-appreciated.
I really enjoyed looking at the management groups strengths and recognising those differences. Everyone should know their strengths: I would like 1:1 coaching with Steve and he is a great facilitator.
Really resonated with personal and professional values. Great engagement and management of learning and pace.
Steve leaves behind a high performing contact centre, scarcely recognisable from the centre he was introduced to 2 years ago. He has in fact, delivered on an 18 month plan in 12 months.
Steve is very easy to communicate with, patient and very understanding. He has a real sense of confidence and trust which makes it easy to be open with him.
Steve has transformed my life, my thought processes and I believe that I am a better person and a better leader!!
You will never compromise on doing what’s right and I will never hear you utter the words, ‘Because everyone else does it!’
The workshop was well-paced – Steve is pragmatic, professional, powerful and positive. A great balance of delivery of information, open-floor discussion and references to other concepts – liked the ‘flow’, ending with our actions.
Values continue to be an important part of our lives. But do you know what your core personal values are and understand how they impact you and those closest to you? Personal values continue to be important for many reasons, both at work and at home. It is more relevant than ever to continue to elaborate on this core aspect of your motivations, decision-making process and behaviours. I have written about values before. Understanding your own set of personal values can be a powerful tool. Increased self-awareness and knowledge of what is most important to you can help to identify how you act.[…]
Are you someone who is described as action-oriented? Do you assess the many possible alternatives and options before ultimately taking action? I consider that one of the most beneficial aspects of good leadership is the ability (and willingness!) to assess options quickly and efficiently and guide your team through to completion. Knowing what the most appropriate and beneficial action is can be difficult, however this model may help. Passively waiting for others to make necessary decisions and take steps to meet a need, adds little value to your organisation and others perception of yourself. Action matters in business! Consciously considering the alternatives[…]
As a leader, you are required to clearly set expectations and standards for your team and each individual employee. We continue to see that this is an area within organisations that is not as effectively applied as it should be. In our short video you will learn why setting expectations is more important than ever to ensure that your team members are not only aware of but understand what is required and expected of them in their role. We have observed some organisations and leaders who hold their employees to account unfairly, sometimes for things that have not been established clearly[…]
One of the biggest challenges for managers who are learning to lead is developing the ability to set expectations and standards and then hold people accountable to these expectations. Understanding the benefits and why to apply a model such as the one highlighted in this blog is relatively simple, however application, consistency and follow-through can be a challenge for many. Many years ago I was introduced to a model titled SOI assisting to set expectations and assess performance. The model title is an acronym which stands for Standards – Observations – Impact and has been a simple, yet vital tool in my development and that[…]
Why do you do what you do? Understanding your purpose, what motivates you and most importantly using this knowledge to advantage is key to your success, both professionally and personally. My eldest daughter, Maddy, is currently in year 9. One of her elective subjects this year is Business and as part of the curriculum Maddy was asked to interview a business owner to better understand why, how and what was required to set up the business. I am proud that she chose our business for many reasons. Firstly, it is an opportunity for Maddy to fully understand what I[…]
One of the biggest challenges for any manager or leader is the relationship they have with their team members. We often read about the need for leaders to be open, self-aware, honest and possess similar traits. But what about the employee? What is their responsibility? Managing people and teams is challenging, there is no doubt. Understanding why people do what they do and behave in certain ways can reduce the challenge and assist in managing situations as they arise. The responsibility to influence outputs amongst different roles may vary, however the level of responsibility and commitment required from a manager or employee remains[…]
Many of us are reflectors. We take time to think about what is happening in our worlds and understand that self-awareness and development matter. Reflection: to think through the implications of action, or non-action; what went well; and the things we might have changed or may alter in the future provides opportunity for growth and change. Developing as a person and leader requires this type of reflection and consideration. Taking the time to reflect is an important step in development. If we continue to ‘just do’ and get caught up in the routines and day-to-day details it is easy for time to[…]
To genuinely succeed in business, leaders must know their role, continuously develop their skills and be constantly supported to achieve the best they can as a leader and employee. Finding your own development pathway takes ownership, effort and clarity. However, it is not something you need to do on your own. Whether it is developing yourself or your team, coaching and mentoring can be a powerful tool to enable change and growth, both personally and professionally. When it comes to leadership development, however, one of the keys to success is to start developing deliberately and early. It is problematic to[…]
We may well be overcomplicating the language of leadership and business. Poor communication leads to confusion, mixed-messages and a lack of buy-in from our employees. After attending the Future of Leadership – Workplace Culture conference in Brisbane last week I have been reflecting on the content from some of the speakers. Gabrielle Dolan, in particular, caught my imagination. Not only because she is a very compelling and funny speaker but also because her key points seem so intuitively right. Reduce complex language and jargon. Communicate messages that people understand – tailor to you audience. Be comfortable and confident in your[…]
People get hired or promoted into leadership roles every day. Sadly, when they get the job they may get little or no training on how to lead a team. (1) The opportunity to develop our future leaders before placing them into leadership roles is an obvious one. Building employee skills, capability and awareness to be ready for leadership is ideal, yet is rarely applied well in practice. The first blog I wrote many years ago was titled, Falling Into Leadership. It highlighted the common practice of people being ‘thrust into’ leadership roles without development and support both prior to and during[…]