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The biggest mistakes a leader can make

Posted on January 21, 2012 by Steve Riddle

How many of these traits are part of your own world?

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Darryl Fletcher is a great leader and mentor. He has a wealth of knowledge in Customer Service and is passionate about what he does. I could not have asked for a better mentor for my own personal development.

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Steve is an energetic and patient coach who uses his skills to make a difference in business. Steve’s deep empathy and commitment to doing the right thing for people and organisations stands out. Importantly, Steve is passionate about developing people…his legacy, style and self have been the subject of a number of discussions in the team since leaving. His influence was significant, and he left a lasting impression …

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Using a great balance of drive, humour, directness and humility Steve enabled me to be myself and therefore take real ownership of my development for the first time.

 Call Centre Leader, Finance Industry
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Steve is a strongly principled individual who has led by example. He has established strong relationships, both internally and externally and was asked to wear many hats: leader, consultant, contact centre manager and trainer. He has handled all these roles with great professionalism.

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I am now able to more effectively manage stressful situations, while continuing to be able to provide a high level of support to my team in relation to helping them achieve their performance goals.
Steve has transformed my life, my thought processes and I believe that I am a better person and a better leader!!

 Drew Reese, Manager, Employment Services
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I really enjoyed looking at the management groups strengths and recognising those differences. Everyone should know their strengths: I would like 1:1 coaching with Steve and he is a great facilitator.

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The “values” assessment was awesome. I’ve never really done a values assessment before and this was an eye opener in terms of what is important to me and how it relates to the emotions I’m feeling when working with others.

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Through your leadership skills and the manner by which you conduct yourself, and the passion you display in coaching and empowering others, with an unwavering focus on our personal and professional development, the value you have added to my life is immeasurable.

 Call Centre Leader
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Steve was very supportive and considered…even if he knew that I might find some of his views challenging. I respected his integrity/honesty in approach.
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Excellent facilitation, excellent course. I would definitely recommend Steve…(he) very quickly understood us as a team – our style, humour and incorporating that into sessions while keeping us focused and action-oriented.

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One of the best courses I’ve done. Challenged me to think how can I leverage more of what my strengths are and provided a plan to do that. Excellent facilitator – created a framework which we all then shaped to our organisation.

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Steve’s passion, sincerity and professionalism have truly made a difference to our workplace. He has brought upon change through coaching and effective leadership and has set the foundations for continuous improvement.

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I am always in awe of Steve’s commitment and ability to make a tangible difference for others and have seen this happen to all that he has coached, led and mentored.

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Steve is very easy to communicate with, patient and very understanding. He has a real sense of confidence and trust which makes it easy to be open with him.

 James Dunstan, PCG
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I have no hesitation in recommending Coachstation to other businesses or individuals. All my dealings with this company have been professional, informative, educational and most importantly personal. Build a relationship today and prosper tomorrow!

 David C., IT Infrastructure Leader
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You Inspire – You Encourage – You Challenge! All of which has helped make me a stronger person – and I sincerely thank you for that.

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Excellent facilitation, meaningful content and examples provided. Focus is on individual and team improvement – positive focus. Gaining a greater appreciation of my strengths and how I can utilise them better. Also the strengths of team members.

 Gary Seller, Sales and Marketing Director
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The StrengthsFinder development program was facilitated extremely well and it was a fantastic opportunity to gain insights into myself and colleagues.

 Martyna Matthew
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Really resonated with personal and professional values. Great engagement and management of learning and pace.

 Matt Omond, Field Manager, Mundipharma
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I am honoured to have worked with CoachStation and urge any leader to speak with Steve if you want to develop yourself and your teams. CoachStation’s approach is extremely professional, with a value add mindset…which results in a customised approach for future self development. CoachStation is a true ‘business partner’!!!!

 Craig Neville, Sales Development Manager
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You have been an exceptional role model for me and it’s your skills, your passion and your desire to make a difference for others that has set me up for every success in the future.

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