• Business Consultant & Adviser

    Steve Riddle is a Brisbane-based leader, consultant and coach having worked with various organisations in Australia within the Finance, Contact Centre, Pharmaceutical, Architectural and Insurance industries. Experience in roles including Head of Customer Service and Complaints for Toyota Finance Australia and Customer Experience Leader for GE Money have provided opportunity to hone the knowledge and… [Continue Reading]

    Business Consultant & Adviser
  • Coaching & Mentoring

    Coaching and mentoring are increasingly sought after tools, accessed by business leaders eager to find the balance between work and home and maximise business opportunities and results. Organisations are finding that this form of development is both good for business and employees. As a Brisbane-based coach and mentor, Steve Riddle has assisted dozens of clients… [Continue Reading]

    Coaching & Mentoring
  • Leadership Development

    Can leaders be developed? The short answer is yes. Leadership is a series of skills, an attitude, set of attributes and beliefs. It requires self-awareness, accountability, integrity and the ability to build trust. Few people are born with all of this. The necessary abilities and willingness to become an effective leader are often the critical… [Continue Reading]

    Leadership Development
  • Facilitation & Training

    As a qualified facilitator / trainer with many years of experience delivering leadership development programs and related training, Steve Riddle recognises the importance of increasing knowledge, competence and capability. Leadership and business development through tailored training programs and ongoing support is a CoachStation focus. Why engage CoachStation for facilitation and training? Attendance in training sessions… [Continue Reading]

    Facilitation & Training

Leadership Development, Coaching and Consulting

CoachStation Partners With You To Improve Your Organisation's Leadership, Culture And Results

Contact us to discuss how we can help you and your business

Benefits & Outcomes of Working with CoachStation

CoachStationTick Build skills in leading & managing
CoachStationTick Improved leadership capability & results
CoachStationTick Develop sustainable & actionable goals
CoachStationTick Gain influence & control over your direction
CoachStationTickIdentify improvement areas in your business
CoachStationTick Improve profitability & business growth
CoachStationTick Improve stakeholder & client relationships
CoachStationTick Be coached and mentored by very experienced leaders

Leadership & Change Management

CoachStation: Culture and Outcomes

CoachStation: Contact Centre Leadership Case Study 2013-14

Steve Riddle was engaged in early 2013 to provide consulting, leadership and people development services and produce a report summarising the strengths and areas for improvement that existed at that time. The approach to undertake this review, prepare the report and provide recommendations was to engage stakeholders at all levels of the business including the contact centre, hardship, complaints teams and relevant people external to the centre. The original consultation period and … Read More...