• Improve Your Customer Experience

    Why engage CoachStation for Customer Experience Management? Providing a level of customer experience that ensures your customers ‘feel’ the difference between your business and competitors is crucial to your business success. Steve has extensive experience leading a national Customer Experience team within the global organisation GE. This experience can be used to drive your business… [Continue Reading]

    Improve Your Customer Experience
  • Leadership Development

    Can leaders be developed? Leadership is a series of skills, an attitude, set of attributes and beliefs. It requires self-awareness, accountability, integrity and the ability to build trust. Few people are born with all of this. The necessary abilities and willingness to become an effective leader are often the critical steps between success and failure… [Continue Reading]

    Leadership Development
  • High Performance Teams

      Teamwork divides the task and multiplies the success. The ability to work as a team is a core component of organisational success and the power that is gained when teamwork truly exists is immense, yet is rarely acknowledged and genuinely sought. In our experience it is a very real and tangible fact that an… [Continue Reading]

    High Performance Teams
  • Telework Management

    Our associated company, Telework Management, was developed to extend our leadership development input, specifically, we focus on leaders who manage team members based in remote sites and/or telework one or more days each week. TeleworkManagement.com has a global reach and a core purpose to assist leaders who manage teleworkers and/or remote teams to be as… [Continue Reading]

    Telework Management
  • Coaching & Mentoring Programs

    CoachStation has developed Coaching and Mentoring programs to assist in the development of clients and leaders. Each is applied at various stages of development and engagement depending on need and through agreed direction between coach and client. Specialising in Workplace, Business and Personal Coaching, we are able to build a program that best suits your… [Continue Reading]

    Coaching & Mentoring Programs
  • Facilitation & Training

    As a qualified facilitator / trainer with many years of experience delivering leadership development programs and related training, Steve recognises the importance of increasing knowledge, competence and capability. Leadership and business development through tailored training programs and ongoing support is a CoachStation focus. Why engage CoachStation for facilitation and training? Attendance in training sessions can… [Continue Reading]

    Facilitation & Training
  • Contact Centre Consulting

    Steve Riddle has worked and been a leader within the Contact Centre industry for 18 years as both an employee and consultant. Experience in roles including Head of Customer Service and Complaints for Toyota Finance Australia and Customer Experience Leader for GE Money have provided opportunity to hone the knowledge and capability to understand contact… [Continue Reading]

    Contact Centre Consulting

We Develop Leaders, Business And Employees Through Coaching, Workshops and Improving Capability

CoachStation Assists To Improve Your Organisation's Leadership, Culture And Results By Partnering With You

Contact us to discuss how we can help you and your business

Benefits & Outcomes of Working with CoachStation

CoachStationTick Build skills in leading & managing
CoachStationTick Improved leadership effectiveness & related results
CoachStationTick Develop sustainable skills & capability
CoachStationTick Gain influence & control over your own direction
CoachStationTick Increase employee engagement & buy-in
CoachStationTick Improve profitability & business growth
CoachStationTick Improve stakeholder & client relationships
CoachStationTick Proven ability to develop leaders

Leadership & Change Management

CoachStation: Culture and Outcomes

CoachStation: Contact Centre Leadership Case Study 2013-14

Steve Riddle was engaged in early 2013 to provide consulting, leadership and people development services and produce a report summarising the strengths and areas for improvement that existed at that time. The approach to undertake this review, prepare the report and provide recommendations was to engage stakeholders at all levels of the business including the contact centre, hardship, complaints teams and relevant people external to the centre. The original consultation period and … Read More...

Floating Social Media Icons Powered by Acurax Blog Designing Company
Visit Us On TwitterVisit Us On LinkedinVisit Us On Google Plus