The CoachStation business consultant and advisory team have decades of experience and practical application influencing business growth, change and successful implementation.
Our Director, Steve Riddle, is a Brisbane-based leader, business coach, mentor and consultant who has work with various organisations in Australia within the Finance, Contact Centre, Pharmaceutical, Architectural and Insurance industries. Steve’s previous roles included Head of Customer Service and Complaints for Toyota Finance Australia and Customer Experience Leader for GE Money. Consequently, these roles provided opportunity to hone the knowledge, capability and to understand business requirements including the keys that make certain businesses more successful than others. Making a difference through assisting people in their development and success is a core value of CoachStation.
Read more about our outstanding and experienced business consultants, coaches, mentors and trainers: CoachStation Team.
The type of questions we help clients answer and issues that are raised with us include:
- My organisation is functioning OK, but I know it could be better.
- We have promoted our managers from within, which is great. However, I sometimes feel as though they have not been supported as much as they should have been. What can we do now as an organisation to develop strong and effective leaders?
- We could be doing more, due to being too busy to focus on our people. I know that I want to see change and improvement in our business, but where should I start?
- Our business has grown significantly and very quickly, possibly too much so. We have lost momentum to a degree, rather than controlling it, so what can I do now to provide more direction.
- Too many of our existing managers have had very little opportunity to grow in their roles. So, what should I focus on to improve this?
- A deeper understanding of where your business is at currently and what you would like it to look like in 1 or 2 years time.
- What’s working well and should be reinforced? What areas require improvement and are holding your business and employees back?
CoachStation business consultants focus on your organisation – specifically the leadership and employee components. As consultants and advisors to business, we provide practical and sustained development opportunities for people and organisations.
Primarily CoachStation understands business and we recognise the ‘people’ element of your organisation significantly influences results. However, we also understand the key relationships between all 3 culture-influencing categories of People, Process and Technology. Aligning the technology, systems/processes and people elements of your organisation to maximise engagement of employees, customers and achieve improved business results is the outcome we seek. Click on the image below to access a PDF version of our consulting model.
Testimonial: Gary Leonard, General Manager Business Services, Toyota Finance Australia
Steve was asked to wear many hats in this role, including leader, consultant, manager and trainer. Steve is a strongly principled individual who has led by example and has handled all these roles with great professionalism. He has, in fact, delivered an 18 month plan in 12 months. Steve leaves behind a high performing business, which is scarcely recognisable from 2 years ago. We are delighted that he has agreed to continue his working relationship with Toyota Financial Services, with a particular focus on leadership, coaching and mentoring.
Apart from consulting, how else can CoachStation assist?
We offer a comprehensive and targeted review of your organisation. Following the review we provide a report highlighting key areas to focus on, including areas for improvement. This information is of great value in understanding current needs and future strategies or goals.
Our philosophy is to genuinely partner with you to understand your culture and needs.
Beyond business consulting, in addition we offer the following programs, which develop a baseline for personal, professional and cultural improvement.
Various targeted training and development programs designed for supervisors, middle and senior leaders. All development is focused on enhancing results, effectiveness, capability and employee engagement. Our consultant process is regularly applied in conjunction with leadership development to provide the biggest impact.
Ongoing coaching and mentoring provided by CoachStation ensures that development and change is real, supported and sustained. Coaching and mentoring programs are often used in conjunction with training as it reinforces the learning in practice. This tailored and targeted approach provides meaningful support to the immediate leader and team members and consequently business results.
CoachStation offers various modules and courses facilitated by experienced and qualified business trainers. Our most popular workshop programs are Resilience for Leaders and Understanding Your Strengths, which we regularly facilitate in groups of between 6 and 12 participants.
Focusing on teaching leader’s how to engage and develop individual team members and entire teams. Blended with team-based programs this provides a powerful opportunity for change, that has a direct, positive impact on business results.
Our business consultant experience and related development programs are dedicated to helping you to solve these problem, therefore improving your organisation.