CoachStation: Personal Brand and Leadership

Brand and Perception: Leadership Essentials

The leader and employee in today’s environment must possess a credible and trusted brand, much like a company does. This is sometimes also referred to as a personal and/or professional reputation. Either way, people see you a certain way based on your behaviours, words and actions. Being aware of this helps you to take control of your brand. Like culture, it exists whether we influence it or not. Why then, wouldn’t you want to take control of this as much as possible? The benefits of modern technology and Social Media make this easier than in the past. It also provides potential pitfalls and risk. However, your personal brand and the perception you create is more than your Social Media profiles and Read more about Brand and Perception: Leadership Essentials[…]

CoachStation: Integrity and Leadership

Integrity: A Leadership Negotiable or Must Have?

Is integrity a negotiable trait, or is it one of the cornerstones of good leadership? I recently met with a client who I have known for some time in a different capacity. He is starting up his own business and it is a very exciting time for him. During our discussion, he made a point to me, that although is not new, in that moment meant so much to me. It felt good to be reminded about what credibility and success, as I measure it, is based on. His statement was that: Without your integrity, you have nothing! He is right. I take the view that how we get there is more important than the end result. By this I mean that Read more about Integrity: A Leadership Negotiable or Must Have?[…]

CoachStation: Employee Engagement Surveys - Fact or Fiction?

Employee Engagement Survey Results: Fact or Fiction?

Employee Engagement surveys are barely worth the time and effort taken to produce them. They certainly have questionable content and value for those organisations who rely on survey results for a genuine view of how employees feel. Big statements, perhaps! But only if you have not taken the time to meaningfully investigate the reasons why employees might feel the need to provide over-inflated scoring that does not reflect reality. Engagement continues to be a major factor in business success and focus for management. We know this topic is big. Deloitte Global Human Capital Trends research (shows) 78% of business leaders rate retention and engagement urgent or important. HR leaders talk consistently about retention issues…and businesses all over the world are trying Read more about Employee Engagement Survey Results: Fact or Fiction?[…]

CoachStation: Customer Service

Customer Service Is Not Rocket Science

At the risk of over simplifying a very complex topic, the customer service experience we deliver is often only the service we expect ourselves. But, when providing a service in the moment it is easy to forget our own expectations. I have recently had several discussions with friends and family regarding the service experiences received from various companies. Unfortunately, the service is often not what has been promised or committed to. Why is it that providing a standard basic experience seems to be a difficult thing to provide? According to a report created by the Genesys group titled the Cost of Poor Customer Service, 73% of consumers end a relationship due to poor service. Having worked across many industries and companies Read more about Customer Service Is Not Rocket Science[…]

CoachStation: Coaching, Mentoring and Leadership Support

The Importance of Leadership Support in Coaching

Personal and professional development is critical to the ongoing success and growth for any leader. There are many aspects that will make this development even more effective and sustainable, particularly when participating in coaching. High on this list of attributes is the support the person being coached receives from their immediate leader. Support of people as they participate in development programs really does matter. I recently met with a very senior leader in an organisation – let’s call him Jack. Our discussion covered many areas of relevance, including the fact that I had been coaching various members of Jack’s team for different periods over the last 2 years. During the conversation we were reviewing the traits, potential and attitudes of several Read more about The Importance of Leadership Support in Coaching[…]

CoachStation: Influence Story of My Life

Influence and Trust: A Teenagers Perspective

Influence matters! I used to believe friends were more important than family. Recent events have shifted my thinking. The statement above is how our 14-year old daughter, Maddy, has started to understand the importance of influence and relationships. This year has been a big year for her. In response to this learning, a little while back Maddy wrote down her thoughts and perspective. This week Maddy shared these thoughts with me. I asked if it would be possible to publish her writing as the core elements are just as relevant for adults as they are for other 14 year olds and teens. Maddy was keen to share her ideas and hoped that other people and possibly, teenagers sharing similar experiences, may take something away from Read more about Influence and Trust: A Teenagers Perspective[…]

CoachStation: Leadership, Pupose, Values and Your Why

Understanding Your Why, Purpose and Values

  Know your ‘why’. Values and gaining an understanding of your key drivers and motivations matter. I know this because people keep telling me.  Maybe not in specific values-related language, but certainly when they describe how they feel and what is happening at that time. Knowing your core purpose, why we make certain decisions and the influence of values impacts lives. They affect how we feel about our job, relationships and life in general. What is satisfying at work? What is frustrating? How relationships are going? The joys of a new friendship…or an old. Your ‘why’ influences all of these questions. It is when values align and we develop understanding of self and our motivations that genuine satisfaction and comfort is Read more about Understanding Your Why, Purpose and Values[…]