CoachStation: Employees, Strengths, Diversity and Relationships

Your Employees, Leadership, Strengths and Diversity

Understanding what your employees want, who they are and what they are naturally good at provides a solid platform for success: personally, professionally and organisationally. Helping your employees by taking the time to find out these things is good leadership.   A gap exists between what employees want and what leaders deliver. So, what is this difference, between what has proven to work, what should leaders be doing and what actually happens in most organisations? Well, there are books and books covering this topic, but my experiences highlight two points: The need for focus on strengths Diversity and differences that naturally exist between people. Most staff want to have an inclusive culture in the workplace where differences are valued and people can share their opinions. Hay’s Staff Engagement: Ideas for Action Read more about Your Employees, Leadership, Strengths and Diversity[…]

CoachStation: Purpose, Personal Values and Leadership Development

What Are Personal Values and Do They Matter?

Values continue to be an important part of our lives. But do you know what your core personal values are and understand how they impact you and those closest to you? Personal values continue to be important for many reasons, both at work and at home. It is more relevant than ever to continue to elaborate on this core aspect of your motivations, decision-making process and behaviours. I have written about values before. Understanding your own set of personal values can be a powerful tool. Increased self-awareness and knowledge of what is most important to you can help to identify how you act. They also help you to discover what motivations drive you and why you react to particular events or situations more than others.   Situations, leaders and cultures sometimes challenge Read more about What Are Personal Values and Do They Matter?[…]

CoachStation: Reflection on Purpose

Know Your History, Purpose and Direction

Why do you do what you do? Understanding your purpose, what motivates you and most importantly using this knowledge to advantage is key to your success, both professionally and personally.   My eldest daughter, Maddy, is currently in year 9. One of her elective subjects this year is Business and as part of the curriculum Maddy was asked to interview a business owner to better understand why, how and what was required to set up the business. I am proud that she chose our business for many reasons. Firstly, it is an opportunity for Maddy to fully understand what I do and why I do it. This is important for any parent and child but possibly even more so as I work from home and I do sometimes wonder if Read more about Know Your History, Purpose and Direction[…]

CoachStation: Leadership Development, Coaching, Consulting and Mentoring

The Leader / Employee Divide: Who’s Managing Who?

One of the biggest challenges for any manager or leader is the relationship they have with their team members. We often read about the need for leaders to be open, self-aware, honest and possess similar traits. But what about the employee? What is their responsibility? Managing people and teams is challenging, there is no doubt. Understanding why people do what they do and behave in certain ways can reduce the challenge and assist in managing situations as they arise. The responsibility to influence outputs amongst different roles may vary, however the level of responsibility and commitment required from a manager or employee remains the same. It is the context of the role and associated tasks that differ, not the degree of ownership that is required. I remain certain that this is not how accountability and Read more about The Leader / Employee Divide: Who’s Managing Who?[…]

CoachStation: Setting Leaders Up For Success

Are We Setting Our Leaders Up For Success?

People get hired or promoted into leadership roles every day. Sadly, when they get the job they may get little or no training on how to lead a team. (1) The opportunity to develop our future leaders before placing them into leadership roles is an obvious one. Building employee skills, capability and awareness to be ready for leadership is ideal, yet is rarely applied well in practice. The first blog I wrote many years ago was titled, Falling Into Leadership. It highlighted the common practice of people being ‘thrust into’ leadership roles without development and support both prior to and during the opportunity. I have written about this topic again since as it is something that continues to challenge many organisations. In fact, the low frequency of leadership support and meaningful development was Read more about Are We Setting Our Leaders Up For Success?[…]

Motivation and Drive

Drive and Motivation: 360 View Leadership

I recently viewed a clip that peaked my interest regarding what motivates us as individuals. On a side note, being quite visual I genuinely enjoy the RSA animate drawings aligned to the content and topic.The author and speaker, Dan Pink, discusses the science of predictability, human nature and motivation. People are not as predictable as is commonly thought. For those of us who have been in leadership roles, this probably resonates strongly, however I challenge each of us to understand how much we have influenced this through our inability or sometimes, unwillingness to truly understand what motivates our team members. Dan refers to two separate studies, one of which has a fascinating finding. It questions the premise that, if we reward something you get more of the behaviour we want Read more about Drive and Motivation: 360 View Leadership[…]

CoachStation: HR and Administration

Where is My Team? Remote Management and Teleworking

Teleworking, Remote Management, Virtual Leadership – no matter how it is described, the need to provide leadership outside of the traditional work environment is becoming more prevalent each year. Teleworking and the associated challenges and benefits of leading a team who may not be located in the same site, is becoming more prominent in business as a result of technology, recognised cost-savings and employee attitudes. There are many potential benefits, however it adds significantly to the requirement for leaders to be even more effective in how they operate and to continue to develop new skills within the modern work environment. Leading remotely can add to the challenge of building a team with the structural reality of many modern businesses and organisations requiring distributed or virtual teams. Technology, globalisation, organisational expectations Read more about Where is My Team? Remote Management and Teleworking[…]

Leading Customer Experience Management

Providing a level of customer experience that ensures your customers ‘feel’ the difference between your business and competitors is crucial to success. A key element to be able to make this a reality rather than a pipe-dream is how many of your employees and particularly leaders ‘live the reality’. Discussing customer experience (CE) as a core part of business culture genuinely reinforces the messages – but not if this is felt by a few, not the many. Effective business leaders should always know that they are building a culture and understanding with all employees that the customer matters. This cannot be achieved through empty words, sound bites or a shallow attempt at driving a customer-centric organisation. CE can be incredibly complex and very simple at the same time. I wonder Read more about Leading Customer Experience Management[…]

CoachStation: Leadership

Roles, Structure and Instinct…Be Like a Bee

In my front garden is a small bush. As we enter the early stages of Spring, it has come into full bloom. The plant is covered in bunches of small, white, delicate flowers. I can see the bush from my office and often enjoy the view of our garden. Under my office window is a bench seat that I made last year using the original wood from a patio that we pulled down in our backyard. It is one of my favourite places to sit. One beautiful Spring day last week I was sitting on the bench watching the bees, literally hundreds of them, flitting from flower to flower. I watched them for 20 minutes or so working very studiously collecting nectar and doing what bees do….and it got me Read more about Roles, Structure and Instinct…Be Like a Bee[…]

CoachStation: Learning, Education and Ken Robinson

Sir Ken Robinson: Education, Our Kids and the Future

My wife sent me an email with a link to the Top 20 TedTalks since 2006, ranked by ‘views’. I watched the number 1 on the list by Sir Ken Robinson (>13m) and was so impressed and inspired I felt compelled to share with the remaining 6 billion people who are yet to watch his presentation (well, those who read my blogs may be a little lower in numbers, but it’s a start!). I must confess I had never heard of Sir Ken previously, however, quite simply, his TedTalk is a must see! His views regarding learning, children and where we are getting it wrong are unique and thought-provoking. There are many outcomes that we are seeing as adults that link back to our childhoods and early education. There are Read more about Sir Ken Robinson: Education, Our Kids and the Future[…]

360 View in 360 Words: Leaders Are Born AND Made

Some months ago I read a post written by Colleen Sharen titled, Leaders Are Born, Not Made. I have continued to think through this question, particularly as I have changed my views somewhat over the years. I felt it appropriate to provide further insight into this question of leadership, based on my response to the original blog. It appears Colleen hit the right note to stimulate thought and some controversy based on the various responses from other readers that were posted in response. My belief is that leaders can be taught and developed, however there is a ‘minimum’ requirement that must exist to start with i.e. emotional intelligence, intelligence, physical, personality along with other skills, traits, behaviours and attributes. What I am interested to discover (and I continue to look Read more about 360 View in 360 Words: Leaders Are Born AND Made[…]

360 View in 360 Words: Leadership and Influence

To be able to effectively influence others is a key leadership skill. However, like many skills, particularly those involving the art of working with people, influencing can be a challenge. Situations, relationships, cultures and other variables impact your ability to influence. You do not have control over every one of these variables – but you do have control over developing a deeper set of skills in influencing others. Improve yourself through self-development and learn to influence others more effectively in practice. Be aware of your own body language and that of others. The ability to ‘read’ others through what is unsaid can be a powerful input into influencing. Take into account the other person’s perspective. The ultimate empathy position can be found when you step into the other person’s shoes Read more about 360 View in 360 Words: Leadership and Influence[…]

Leadership, Employee Engagement and Customer Service

I attended last years IQPC Customer Experience Management Conference in Sydney and thoroughly enjoyed the content. I learned a lot. There were many great speakers. Many of them focused on the what – meaning that I learned about tools, measurements, successes through data collection and customer platforms, amongst other aspects. I was invited to this year’s conference, including the opportunity to be a guest speaker during the opening day. I wanted to set a challenge to myself and the attendees with a pitch more aligned to the ‘how’: • How do we achieve improved customer service results? • How do we establish the right culture to balance employee, customer and business needs? • How do we use the extensive quantities of data available to real advantage? • How do we create Read more about Leadership, Employee Engagement and Customer Service[…]

Leadership @Customer Experience Management Conference

This week I attended the IQPC Customer Experience Management Conference in Sydney. I was fortunate enough to be invited to be a guest speaker during the Focus Day on Monday and many other speakers have shared their thoughts and presentations over the three days. Although the conference theme was based around Customer Experience, there have been many great quotes and comments regarding leadership, business and culture that are worth sharing. This blog highlights a few of the key points that I felt were most relevant and resonated with my own values and passions. Thank you to all the speakers for sharing! How are you choosing to challenge what has been done previously? Don’t accept the reasonable reasons from the past. Our employees want to know their leaders and what they care about. Gordon Read more about Leadership @Customer Experience Management Conference[…]

11 Key Leadership and Customer Experience Mantras

This week I am attending the IQPC Customer Experience Management Conference in Sydney. I was fortunate enough to be invited to be a guest speaker during the Focus Day on Monday and presented on the subject of ‘Building Customer Experience Frameworks From The Inside Out’. The comments and quotes highlight some of my key themes and concepts that I feel are most important when developing a Customer Experience philosophy and strategy: Unless your business sees Customer Experience as a culture, not a tool, then your customers will feel the pain of what is not being provided by your customer-facing employees. Leaders should create a culture of employee engagement, empowerment and buy-in that ensures your customers benefit. When we get our leadership mantra right…our employees care about their roles and our customers ‘feel’ Read more about 11 Key Leadership and Customer Experience Mantras[…]

Developing and Empowering Leaders – Richard Branson (Part 2)

Richard Branson recently stated that coaching senior managers can be difficult for various reasons, not the least of which is the difficulty in finding an uninterrupted period of time to conduct and review. In Part 1 I noted the first three guidelines Richard Branson highlighted in a recent article in the Business Review Weekly magazine titled, 7 Rules For Managers, focusing on effective leadership, coaching and empowering leaders.This post concludes the guidelines, consisting of the final four points. Who’s In Charge? It’s Up To You? A good manager provides clear roles for members of his team, which enables everyone to get on with the job of running the business. Once you’ve made these choices, do not micromanage. If you make a habit of diving in and changing a major project’s Read more about Developing and Empowering Leaders – Richard Branson (Part 2)[…]

Developing and Empowering Leaders – Richard Branson (Part 1)

Richard Branson recently stated that coaching senior managers can be difficult for various reasons, not the least of which is the difficulty in finding an uninterrupted period of time to conduct and review. Branson and his senior leaders spend time together each year at his home on Necker Island to discuss the opportunities and challenges the Virgin business group and leaders currently face. I am certain this is a great opportunity to solve the business issues, share and learn from each other, however equally sure this is only part of the development story for individuals and future of the Virgin group and other companies in general. Sharing and learning from others is one aspect of coaching and leadership development, however knowing something or having additional information about a situation or Read more about Developing and Empowering Leaders – Richard Branson (Part 1)[…]

The Positive Impact Of Connecting

I recently read an outstanding article titled ‘The Why (and How) of Employee Engagement‘. It incorporates an interview with Kevin Kruse, entrepreneur and CEO of Kru Research and co-author, along with Rudy Karsan, of We: How to Increase Performance and Profits Through Full Engagement. I am particularly interested in this topic as it is often one of the key differences between those in charge who are managing and those who are leading. Employee engagement is a large topic with many inputs. On a one-to-one level or team level the connections made form part of the engagement story. There are many interesting points made in the article, notably the need to apply the same rigor and analysis to engagement as we would any other area of management by measuring its success, Read more about The Positive Impact Of Connecting[…]

Leadership Starts Early…Real Early

I love my family. I am very proud of my three daughters. I am also pleased that my wife, Julie, and I (almost always!!!) share a similar view on raising our girls. Like any parents, we want our girls to be healthy, happy and able to cope with the many challenges life offers, whilst maximise the joy in their lives, now and in the future. Julie and I set high standards. We are consistent. We love our girls. We lead…and we are developing our daughter’s accordingly. Leadership is not a title…it is a series of attitudes, developed skills and related actions. Julie and I discuss values with our daughter’s, particularly as our eldest, Maddy, is about to turn 10 – I do wonder where that decade has gone? We do Read more about Leadership Starts Early…Real Early[…]

Leadership, The Coach and Coaching – Ange Postecoglou

With this evening’s win by Australia in the Asian Cup Football, it is timely to share a blog I wrote a couple of years ago after seeing and hearing Ange Postecoglou speak. He was then and is now a very inspiring leader. So much so that he has turned our national team around in a very short period…leading to tonight’s win. His thoughts and words regarding team, leadership and culture are just as relevant in business as they are in sport. I was fortunate to attend an evening hosted by one of my local football clubs on Friday night. The guest speaker was Ange Postecoglou, head coach of our local nationally based football (soccer) side, the Brisbane Roar. Ange has represented Australia playing football and has successfully transitioned into coaching Read more about Leadership, The Coach and Coaching – Ange Postecoglou[…]