CoachStation: Steve Riddle, Leadership and Coaching

Avoid a Common Leadership Mistake: Empower Your Team

Effective leaders make shared goals clear. They also clarify the role we each play in achieving them. Leaders empower their team members and hold them accountable for delivering agreed results. However, to inspire and empower you must have a connection with your team members…a relationship. The words and concept in the heading above could not be clearer. The message and need to establish accountability cannot be understated. Making this real in practice is the challenge. How many of us truly provide the context and create the environment where trust and accountability are encouraged? Do you empower or dis-empower? A few weeks ago I facilitated a ‘Lunch and Learn’ session with one of my clients. The session formed part of a week-long focus on leadership. Other speakers included representatives from Blanchard International Read more about Avoid a Common Leadership Mistake: Empower Your Team[…]

CoachStation: Trust, Leadership and Influence

Trust: The Cornerstone of Relationships and Leadership

Trust is the key to meaningful leadership, relationships and influence. Most of us know this, but how do we develop trust in the workplace and at home? It is fascinating to see people grow and develop. Like many in my industry, I do what I do because of a deep need to contribute and make a difference when coaching and mentoring. This continues to hold me in good stead as a coach, mentor and consultant. However, developing trusted relationships was also a core belief when I was leading people directly. Now, my goal is to help others learn why and how to apply these skills and attributes to influence and lead their team members. One of my favourite and most effective tools relates to helping my clients understand their personal Read more about Trust: The Cornerstone of Relationships and Leadership[…]

CoachStation: Personal Brand and Leadership

Brand and Perception: Leadership Essentials

The leader and employee in today’s environment must possess a credible and trusted brand, much like a company does. This is sometimes also referred to as a personal and/or professional reputation. Either way, people see you a certain way based on your behaviours, words and actions. Being aware of this helps you to take control of your brand. Like culture, it exists whether we influence it or not. Why then, wouldn’t you want to take control of this as much as possible? The benefits of modern technology and Social Media make this easier than in the past. It also provides potential pitfalls and risk. However, your personal brand and the perception you create is more than your Social Media profiles and habits. Your ‘real life’ actions and behaviours shape the perception Read more about Brand and Perception: Leadership Essentials[…]

CoachStation: Employee Engagement Surveys - Fact or Fiction?

Employee Engagement Survey Results: Fact or Fiction?

Employee Engagement surveys are barely worth the time and effort taken to produce them. They certainly have questionable content and value for those organisations who rely on survey results for a genuine view of how employees feel. Big statements, perhaps! But only if you have not taken the time to meaningfully investigate the reasons why employees might feel the need to provide over-inflated scoring that does not reflect reality. Engagement continues to be a major factor in business success and focus for management. We know this topic is big. Deloitte Global Human Capital Trends research (shows) 78% of business leaders rate retention and engagement urgent or important. HR leaders talk consistently about retention issues…and businesses all over the world are trying to build an inclusive, passionate, multi-generational team. In fact…the issue Read more about Employee Engagement Survey Results: Fact or Fiction?[…]

CoachStation: Coaching, Mentoring and Leadership Support

The Importance of Leadership Support in Coaching

Personal and professional development is critical to the ongoing success and growth for any leader. There are many aspects that will make this development even more effective and sustainable, particularly when participating in coaching. High on this list of attributes is the support the person being coached receives from their immediate leader. Support of people as they participate in development programs really does matter. I recently met with a very senior leader in an organisation – let’s call him Jack. Our discussion covered many areas of relevance, including the fact that I had been coaching various members of Jack’s team for different periods over the last 2 years. During the conversation we were reviewing the traits, potential and attitudes of several of his leaders. At one stage he asked if I Read more about The Importance of Leadership Support in Coaching[…]

CoachStation: Generational Change and Leadership

Generational Change and Leadership

Generations of employees and leaders have been exposed to varying cultures, leadership styles and business practices. Understanding how generational change impacts leadership and organisational learning has become an interest of mine. As is the transition of students from university into the workforce. Is generational change impacting the need for different types of leadership? I am very lucky to be working as a coach and mentor with some great companies and leaders. For a few years I have been consulting and coaching within an architectural company in Brisbane. Two of the more impressive leaders employed there are Luke Madden and Kevin Gerrard. Importantly, we have developed a great deal of trust and strong relationships. From my perspective, it has been genuinely interesting being a part of their developmental path in recent years. Read more about Generational Change and Leadership[…]

CoachStation: Influence Story of My Life

Influence and Trust: A Teenagers Perspective

Influence matters! I used to believe friends were more important than family. Recent events have shifted my thinking. The statement above is how our 14-year old daughter, Maddy, has started to understand the importance of influence and relationships. This year has been a big year for her. In response to this learning, a little while back Maddy wrote down her thoughts and perspective. This week Maddy shared these thoughts with me. I asked if it would be possible to publish her writing as the core elements are just as relevant for adults as they are for other 14 year olds and teens. Maddy was keen to share her ideas and hoped that other people and possibly, teenagers sharing similar experiences, may take something away from her comments and writing. We are very proud of Maddy and Read more about Influence and Trust: A Teenagers Perspective[…]

CoachStation: Leader Journey and Development

The Leader Journey is Long and Worthwhile

What makes one leader more effective and capable than another? The behaviours, traits and skills required of a leader are many. Organisations must focus on developing leaders early and maintain the effort once in the role. Individual leaders must also embrace the challenge to grow and provide more to their team members and employer. To understand what makes a great leader great, requires reading to understand theory and practice to make development real. Knowledge, however, is only the first step. Knowing is one thing, application and ‘doing’ is something more substantial again. You don’t need to seek perfection, just improvement. This initial step to increase understanding is accessible, possibly more so than ever. We are genuinely fortunate to have access to so much literature available online that provides this opportunity. Your learning should have a Read more about The Leader Journey is Long and Worthwhile[…]

Leadership: Setting Standards and Expectations

One of the biggest challenges for managers who are learning to lead is developing the ability to set expectations and standards and then hold people accountable to these expectations. Understanding the benefits and why to apply a model such as the one highlighted in this blog is relatively simple, however application, consistency and follow-through can be a challenge for many. Many years ago I was introduced to a model titled SOI assisting to set expectations and assess performance. The model title is an acronym which stands for Standards – Observations – Impact and has been a simple, yet vital tool in my development and that of others in my coaching and leadership development roles. The SOI model has become inherently part of how I think and work with others. Through practice and application it has become Read more about Leadership: Setting Standards and Expectations[…]

CoachStation: Leadership, People and Business Development

Does Leadership Intent Equal Business Success?

 Not really! The consistently large gap between behaviours, intent, desired culture and reality remains an issue. I was flying home to Brisbane last week and had the opportunity to read the latest ‘Inside HR’ magazine from cover to cover. It is always an interesting read with much that grabs my attention. However on this occasion, by the time I was towards the end of the magazine a theme had started to form in my mind. There were various articles and highlights within the content that rang alarm bells for me. Or maybe it was more that the messages were articulating many of my own recent thoughts more clearly. Let me show you what I mean through various excerpts taken from the magazine: Engaged employees are at least three and a Read more about Does Leadership Intent Equal Business Success?[…]

Leadership and Relationships – It’s the Little Things

In leadership and relationships, it is often the small gestures and words that make all the difference.     I have often been surprised at the number of times I have been reminded of my words and gestures from the past, how they have remained in people’s minds and in some cases had influence in their thinking and on their actions. To be honest, this has not always been in a positive sense, with mistakes and errors in judgment coming back to haunt me at various stages of my life as well. But this blog is more about the positive aspects of our words and gestures. In my last 6 years of full-time work for GE I had the pleasure of working with another leader, Luke, who I was able Read more about Leadership and Relationships – It’s the Little Things[…]

Leading Customer Experience Management

Providing a level of customer experience that ensures your customers ‘feel’ the difference between your business and competitors is crucial to success. A key element to be able to make this a reality rather than a pipe-dream is how many of your employees and particularly leaders ‘live the reality’. Discussing customer experience (CE) as a core part of business culture genuinely reinforces the messages – but not if this is felt by a few, not the many. Effective business leaders should always know that they are building a culture and understanding with all employees that the customer matters. This cannot be achieved through empty words, sound bites or a shallow attempt at driving a customer-centric organisation. CE can be incredibly complex and very simple at the same time. I wonder Read more about Leading Customer Experience Management[…]

CoachStation: Leadership

Roles, Structure and Instinct…Be Like a Bee

In my front garden is a small bush. As we enter the early stages of Spring, it has come into full bloom. The plant is covered in bunches of small, white, delicate flowers. I can see the bush from my office and often enjoy the view of our garden. Under my office window is a bench seat that I made last year using the original wood from a patio that we pulled down in our backyard. It is one of my favourite places to sit. One beautiful Spring day last week I was sitting on the bench watching the bees, literally hundreds of them, flitting from flower to flower. I watched them for 20 minutes or so working very studiously collecting nectar and doing what bees do….and it got me Read more about Roles, Structure and Instinct…Be Like a Bee[…]

CoachStation: Learning, Education and Ken Robinson

Sir Ken Robinson: Education, Our Kids and the Future

My wife sent me an email with a link to the Top 20 TedTalks since 2006, ranked by ‘views’. I watched the number 1 on the list by Sir Ken Robinson (>13m) and was so impressed and inspired I felt compelled to share with the remaining 6 billion people who are yet to watch his presentation (well, those who read my blogs may be a little lower in numbers, but it’s a start!). I must confess I had never heard of Sir Ken previously, however, quite simply, his TedTalk is a must see! His views regarding learning, children and where we are getting it wrong are unique and thought-provoking. There are many outcomes that we are seeing as adults that link back to our childhoods and early education. There are Read more about Sir Ken Robinson: Education, Our Kids and the Future[…]

CoachStation: Developing Leaders

Efficiency and Effectiveness – Leadership Impact

Are you efficient and effective in all that you do? I’m not, however a recent experience has taught me more about myself and the importance of these two attributes . Self-reflection, taking into account the many factors that influence us all is important for growth. Taking time to reflect provides a platform for improvement and awareness about what is going well and what you would like to change about who you are and what you do. In my most recent role as a senior leader within a global organisation I had many responsibilities and tasks assigned to my position. I was also in the fortunate situation where, for most of my tenure, I had a high degree of flexibility and freedom in my direction and subsequently, that of my team. Read more about Efficiency and Effectiveness – Leadership Impact[…]

CoachStation: Learn To Lead

Development and Training – Same, Same: Maybe Not?

Are learning, training and development the same thing? The short answer is no, however training is one avenue to learning and development. Why does defining the difference matter – aren’t I really just splitting hairs? Now, that is the interesting question!! Having worked with many varied people and business cultures and recognising the similarities and differences, it is clear to me that many managers think training and development are the same thing. I have seen examples where a manager has sent one of their team to training to ‘rectify’ a skill gap and behaviour. Attending the training did not make the difference expected by the manager, so he sent the employee back on the 2-day training course at the next available opportunity. Of course, there was no change as a Read more about Development and Training – Same, Same: Maybe Not?[…]

How Important Is Reading To Development and Leadership?

In one of those coincidental yet surprisingly common situations, I have been engaged in several scenarios regarding the importance of reading in recent weeks. As a keen reader, this stimulated thought regarding my current situation and what has led me to where I am today – do I believe there is a link? I recently left permanent employment to focus my time and energy full-time on a consulting business I have been developing for the past two years. As with most small business owners, I am keen to succeed for my own reasons (making a difference, ego, challenging myself etc.) as much as external factors such as earning an income and supporting my family. I was keen to investigate how much I have learned through what I have read as Read more about How Important Is Reading To Development and Leadership?[…]

360 View in 360 Words: Leaders Are Born AND Made

Some months ago I read a post written by Colleen Sharen titled, Leaders Are Born, Not Made. I have continued to think through this question, particularly as I have changed my views somewhat over the years. I felt it appropriate to provide further insight into this question of leadership, based on my response to the original blog. It appears Colleen hit the right note to stimulate thought and some controversy based on the various responses from other readers that were posted in response. My belief is that leaders can be taught and developed, however there is a ‘minimum’ requirement that must exist to start with i.e. emotional intelligence, intelligence, physical, personality along with other skills, traits, behaviours and attributes. What I am interested to discover (and I continue to look Read more about 360 View in 360 Words: Leaders Are Born AND Made[…]

Personal Values – One View

Understanding your own set of personal values can be a powerful tool. Increased self-awareness and knowledge of what is most important to you can help to identify how you act, what motivations drive you and better understand why you react to particular events or situations more than others. What are personal values? Wordnetweb defines values as beliefs of a person or social group in which they have an emotional investment (either for or against something). Values exert major influence on the behavior of an individual and serve as broad guidelines in all situations (BusinessDictionary.com). Values can and do change over time depending on environment, parental influence, teachers/schooling, friendship groups, specific situations and many other contributing factors. Importantly, values can be shaped through both negative and positive experiences. An individual may Read more about Personal Values – One View[…]

360 View in 360 Words: Leadership and Influence

To be able to effectively influence others is a key leadership skill. However, like many skills, particularly those involving the art of working with people, influencing can be a challenge. Situations, relationships, cultures and other variables impact your ability to influence. You do not have control over every one of these variables – but you do have control over developing a deeper set of skills in influencing others. Improve yourself through self-development and learn to influence others more effectively in practice. Be aware of your own body language and that of others. The ability to ‘read’ others through what is unsaid can be a powerful input into influencing. Take into account the other person’s perspective. The ultimate empathy position can be found when you step into the other person’s shoes Read more about 360 View in 360 Words: Leadership and Influence[…]

Leadership, Employee Engagement and Customer Service

I attended last years IQPC Customer Experience Management Conference in Sydney and thoroughly enjoyed the content. I learned a lot. There were many great speakers. Many of them focused on the what – meaning that I learned about tools, measurements, successes through data collection and customer platforms, amongst other aspects. I was invited to this year’s conference, including the opportunity to be a guest speaker during the opening day. I wanted to set a challenge to myself and the attendees with a pitch more aligned to the ‘how’: • How do we achieve improved customer service results? • How do we establish the right culture to balance employee, customer and business needs? • How do we use the extensive quantities of data available to real advantage? • How do we create Read more about Leadership, Employee Engagement and Customer Service[…]

11 Key Leadership and Customer Experience Mantras

This week I am attending the IQPC Customer Experience Management Conference in Sydney. I was fortunate enough to be invited to be a guest speaker during the Focus Day on Monday and presented on the subject of ‘Building Customer Experience Frameworks From The Inside Out’. The comments and quotes highlight some of my key themes and concepts that I feel are most important when developing a Customer Experience philosophy and strategy: Unless your business sees Customer Experience as a culture, not a tool, then your customers will feel the pain of what is not being provided by your customer-facing employees. Leaders should create a culture of employee engagement, empowerment and buy-in that ensures your customers benefit. When we get our leadership mantra right…our employees care about their roles and our customers ‘feel’ Read more about 11 Key Leadership and Customer Experience Mantras[…]

Developing and Empowering Leaders – Richard Branson (Part 2)

Richard Branson recently stated that coaching senior managers can be difficult for various reasons, not the least of which is the difficulty in finding an uninterrupted period of time to conduct and review. In Part 1 I noted the first three guidelines Richard Branson highlighted in a recent article in the Business Review Weekly magazine titled, 7 Rules For Managers, focusing on effective leadership, coaching and empowering leaders.This post concludes the guidelines, consisting of the final four points. Who’s In Charge? It’s Up To You? A good manager provides clear roles for members of his team, which enables everyone to get on with the job of running the business. Once you’ve made these choices, do not micromanage. If you make a habit of diving in and changing a major project’s Read more about Developing and Empowering Leaders – Richard Branson (Part 2)[…]

Developing and Empowering Leaders – Richard Branson (Part 1)

Richard Branson recently stated that coaching senior managers can be difficult for various reasons, not the least of which is the difficulty in finding an uninterrupted period of time to conduct and review. Branson and his senior leaders spend time together each year at his home on Necker Island to discuss the opportunities and challenges the Virgin business group and leaders currently face. I am certain this is a great opportunity to solve the business issues, share and learn from each other, however equally sure this is only part of the development story for individuals and future of the Virgin group and other companies in general. Sharing and learning from others is one aspect of coaching and leadership development, however knowing something or having additional information about a situation or Read more about Developing and Empowering Leaders – Richard Branson (Part 1)[…]

CoachStation: Coaching and Leadership

Leadership Credibility: The Right To Lead?

A few questions that I have been recently pondering. How do you know that you have leadership credentials? What gives us the right to lead others? How do we know if our leadership is effective – how is leadership development success measured?   I had a coffee last week with Steve, someone who I was meeting with for the first time. Overall the meeting went well and we discussed many thoughts, concepts, real-life scenarios and philosophies regarding work culture and leadership. We covered background information and work history, along with discussion about values and motivations. Overall, it was a fantastic discussion and I felt a natural level of affiliation with Steve as we held many similar views. During our chat though, he asked a great question. Considering my passion for Read more about Leadership Credibility: The Right To Lead?[…]

Strategic Thinking and Leadership

Do you truly understand the difference between strategic and tactical thinking and application? If so, do you understand enough about the similarities and differences to create aligned goals, apply meaningful actions and ensure that one leads effortlessly to the other? Many a plan or process has failed due to a lack of clear direction and early identification of the problem to be solved, leading to a poor concept of the strategies required. The subject of strategy is vast and complex. This blog highlights that there is power in understanding what strategic thinking is and its necessary alignment to the tactical tasks and practical choices we make every day. In this instance, a useful definition of strategy is, “A word of military origin (which) refers to a plan of action designed Read more about Strategic Thinking and Leadership[…]

Expectation Setting – Who Cares?

Does an employee have the right to clear expectations? Or, is it the employee’s responsibility to ask if they are unclear about any aspect of their role. As leader’s should we just expect that the clarity and details will come in time – it’s not like there is an expectation of high performance on day 1..or day 10..or day…? Or, is there never an expectation of high performance? There should be! Earlier this week I read a blog on the Leaders Beacon website (thanks Colleen Sharen) providing insight into expectation setting. It got me thinking. How well do we as leaders really set clear expectations? Do we induct our new employees effectively? Is this even on the radar of leaders or central to business planning and strategy? Do we consider business Read more about Expectation Setting – Who Cares?[…]