CoachStation Leadership and Coaching - Perspective

Perspective and Reducing Assumptions in Leadership

As an effective leader, one of the key skills to develop is the ability to ask questions. More specifically, ask the right question at the right time. The key benefits of mastering this skillset are the additional perspective gained and the reduction in assumptions. This has power within leadership as it ensures you take into account other people’s perspective as well as your own. To lead is to influence. To influence, understand…to understand, ask. There is a connection between gaining perspective and displaying empathy, one of the cornerstone leadership traits. When you understand what someone else values; why they have said or done what they have; and/or their background, there is a likelihood of greater influence. This stems from less negative judgment and a willingness to see a situation beyond your own lens or perspective. In other words, stepping into someone else’s shoes and looking back at you…empathy. The risk of a lack of perspective and making assumptions are many. Primarily when you attempt to influence solely from your own beliefs and views, in its extreme, is coercion. This is Read more about Perspective and Reducing Assumptions in Leadership[…]

CoachStation: Leadership, People & Business Development

Management: Communication and Accountability In One-On-Ones

Few managers and leaders are conducting useful one-on-ones and when they do, often miss the mark in making them effective and productive. There is value in learning how to facilitate a one-on-one that provides value for all involved. Two of the most important, yet under-rated skills for managers and leaders are listening and questioning. To be present and focused and know what key question to ask at the right time add value to any relationship and discussion. They are particularly important during one-on-ones with your employees and offer a couple of great examples of development opportunities. Yet, there are many more growth areas that can be learned and practiced as a leader through focused, individual time spent with each team member. One-on-ones are a tool and a process. When conducted well they are an incredibly useful and effective part of leadership and developing effective relationships. The opposite is just as true. When avoided, gaps and misunderstandings often exist as a direct result. Your willingness to learn how to conduct one-on-ones effectively will have a direct impact on your team and Read more about Management: Communication and Accountability In One-On-Ones[…]

CoachStation: Leadership and Management Coaching

Coaching Leaders: Learning To Lead

Organisations regularly fail to set their leaders up for success. When it comes to development, up and coming managers and leaders themselves are just as responsible and culpable. Coaching provides the opportunity and impetus for growth and change. The statements above may seem confronting, yet the evidence continues to present itself in organisations throughout the world. Few people I know personally and professionally feel that they are supported and developed consistently well by their leaders. Those who do should feel very lucky. Leaders who have sought development and coaching are significantly more likely to engage their team members. Coaching leaders are also more likely to develop and maintain solid relationships and connections with those they work with. This is important as employee engagement rates continue to fall or at best, remain stagnant. According to the recent Gallup State of the Global Workplace report, 85% of employees are not engaged or actively disengaged at work. The economic consequences of this global “norm” are approximately $7 trillion in lost productivity. Eighteen percent (of employees globally) are actively disengaged in their work and workplace, while 67% are “not Read more about Coaching Leaders: Learning To Lead[…]

CoachStation & Relationships: Leadership & Business Concerns 2018

Relationships: Understand Your Team to Lead Effectively

There is little doubt that being a leader offers many challenges and rewards. Being close to those you lead via proximity and emotionally provides the opportunity to meet the challenges and feel the benefits and rewards.  Leaders who are present and accessible concentrate on more than simply having an ‘open-door policy’. They build relationships and understand their employees as individual people.   As we begin another year, I have found myself reflecting on the past 12 months. There are often trends and themes that emerge when thinking about my clients and the coaching environments I have been exposed to over this period. One of the over-arching themes for last year was the challenge between available time (perception and reality…but that is a different topic for another time) and the willingness/ability to develop effective relationships in the workplace. Initially, too many of my clients view the connections between themselves and their team members as negotiable or secondary to their ‘real work’. Relationships and connecting with your employees is a cornerstone of leadership. They are actually non-negotiable if you truly want to lead.   Being Read more about Relationships: Understand Your Team to Lead Effectively[…]

CoachStation: Steve Riddle, Leadership and Coaching

Avoid a Common Leadership Mistake: Empower Your Team

Effective leaders make shared goals clear. They also clarify the role we each play in achieving them. Leaders empower their team members and hold them accountable for delivering agreed results. However, to inspire and empower you must have a connection with your team members…a relationship. The words and concept in the heading above could not be clearer. The message and need to establish accountability cannot be understated. Making this real in practice is the challenge. How many of us truly provide the context and create the environment where trust and accountability are encouraged? Do you empower or dis-empower? A few weeks ago I facilitated a ‘Lunch and Learn’ session with one of my clients. The session formed part of a week-long focus on leadership. Other speakers included representatives from Blanchard International and BTS Australasia. I was provided with guidance on the session topic, which had to relate to coaching and leadership. We were fortunate to have Max from Sketchvideos recording the key points from each session, as highlighted in the image above. Many of us have the opportunity to influence, lead and manage Read more about Avoid a Common Leadership Mistake: Empower Your Team[…]

CoachStation: Trust, Leadership and Influence

Trust: The Cornerstone of Relationships and Leadership

Trust is the key to meaningful leadership, relationships and influence. Most of us know this, but how do we develop trust in the workplace and at home? It is fascinating to see people grow and develop. Like many in my industry, I do what I do because of a deep need to contribute and make a difference when coaching and mentoring. This continues to hold me in good stead as a coach, mentor and consultant. However, developing trusted relationships was also a core belief when I was leading people directly. Now, my goal is to help others learn why and how to apply these skills and attributes to influence and lead their team members. One of my favourite and most effective tools relates to helping my clients understand their personal values. The process of prioritising an extensive set of value statements and words down to 20 primary and ultimately, 7 core values is always interesting. A continuing trend is that trust forms a part of the vast majority of people’s primary values. Based on many other personal and professional conversations, I Read more about Trust: The Cornerstone of Relationships and Leadership[…]

CoachStation: Focus On the Inputs

To Succeed, Focus on Inputs Not Results

The ability and desire to focus on those areas of our lives that provide the greatest return can often be confusing. Change and growth comes first through understanding and acknowledgement. When there is understanding, there is the potential for action. Without understanding and action, it is too easy to continue to do what you have always done. That may of course be justified in your mind, but it rarely leads to progression, growth and development. In almost every coaching and mentoring engagement I have taken on in recent years, my clients have struggled to understand the difference between inputs and outputs. In nearly every case, managers and leaders focus on the output, result or outcome and ignore the inputs. So, here’s the big tip: You cannot change, influence or develop through focusing on a result only – understand the inputs and things that influence the result! Don’t misunderstand my point. Results and outcomes matter enormously. Measuring our outputs and contributions is key to business. KPI’s, profits, budgets etc are critical to business…they just can’t be changed through themselves. Why? Well for three main reasons: Read more about To Succeed, Focus on Inputs Not Results[…]

CoachStation: Personal Brand and Leadership

Brand and Perception: Leadership Essentials

The leader and employee in today’s environment must possess a credible and trusted brand, much like a company does. This is sometimes also referred to as a personal and/or professional reputation. Either way, people see you a certain way based on your behaviours, words and actions. Being aware of this helps you to take control of your brand. Like culture, it exists whether we influence it or not. Why then, wouldn’t you want to take control of this as much as possible? The benefits of modern technology and Social Media make this easier than in the past. It also provides potential pitfalls and risk. However, your personal brand and the perception you create is more than your Social Media profiles and habits. Your ‘real life’ actions and behaviours shape the perception others have of you. After all, those closest to you are the people who you should be most interested in influencing. Rarely is the depth of relationships online as strong as in person. Sadly, the lines are becoming blurred for many people. It takes time and effort to develop your Read more about Brand and Perception: Leadership Essentials[…]

CoachStation: Integrity and Leadership

Integrity: A Leadership Negotiable or Must Have?

Is integrity a negotiable trait, or is it one of the cornerstones of good leadership? I recently met with a client who I have known for some time in a different capacity. He is starting up his own business and it is a very exciting time for him. During our discussion, he made a point to me, that although is not new, in that moment meant so much to me. It felt good to be reminded about what credibility and success, as I measure it, is based on. His statement was that: Without your integrity, you have nothing! He is right. I take the view that how we get there is more important than the end result. By this I mean that when we focus on internal, innate and substantial inputs, we have control on the outcomes and results. Integrity is an input and an output. All of our behaviours, values, beliefs and other attributes contribute to the choices we make and demonstrate. These are the inputs. They must be consistent with what we say is important. People will follow what you do Read more about Integrity: A Leadership Negotiable or Must Have?[…]

CoachStation: Employee Engagement Surveys - Fact or Fiction?

Employee Engagement Survey Results: Fact or Fiction?

Employee Engagement surveys are barely worth the time and effort taken to produce them. They certainly have questionable content and value for those organisations who rely on survey results for a genuine view of how employees feel. Big statements, perhaps! But only if you have not taken the time to meaningfully investigate the reasons why employees might feel the need to provide over-inflated scoring that does not reflect reality. Engagement continues to be a major factor in business success and focus for management. We know this topic is big. Deloitte Global Human Capital Trends research (shows) 78% of business leaders rate retention and engagement urgent or important. HR leaders talk consistently about retention issues…and businesses all over the world are trying to build an inclusive, passionate, multi-generational team. In fact…the issue of ‘engaging people well’ is becoming one of the biggest competitive differentiators in business. The change we need to make is to redefine engagement beyond an ‘annual HR measure’ to a continuous, holistic part of an entire business strategy. If your people love their work and the environment you have Read more about Employee Engagement Survey Results: Fact or Fiction?[…]

CoachStation: Customer Service

Customer Service Is Not Rocket Science

At the risk of over simplifying a very complex topic, the customer service experience we deliver is often only the service we expect ourselves. But, when providing a service in the moment it is easy to forget our own expectations. I have recently had several discussions with friends and family regarding the service experiences received from various companies. Unfortunately, the service is often not what has been promised or committed to. Why is it that providing a standard basic experience seems to be a difficult thing to provide? According to a report created by the Genesys group titled the Cost of Poor Customer Service, 73% of consumers end a relationship due to poor service. Having worked across many industries and companies I have identified a few key factors that influence culture and ultimately the service provided. 1. Time management and the ability to prioritise the most important tasks and actions has become more difficult. This is the result of expectations set by companies and also individual people’s capabilities. 2. The culture itself significantly impacts on service delivery standards. If the expectations set by Read more about Customer Service Is Not Rocket Science[…]

CoachStation: Coaching, Mentoring and Leadership Support

The Importance of Leadership Support in Coaching

Personal and professional development is critical to the ongoing success and growth for any leader. There are many aspects that will make this development even more effective and sustainable, particularly when participating in coaching. High on this list of attributes is the support the person being coached receives from their immediate leader. Support of people as they participate in development programs really does matter. I recently met with a very senior leader in an organisation – let’s call him Jack. Our discussion covered many areas of relevance, including the fact that I had been coaching various members of Jack’s team for different periods over the last 2 years. During the conversation we were reviewing the traits, potential and attitudes of several of his leaders. At one stage he asked if I knew one of his leadership team in particular? The answer is yes…in fact, quite well, as I had just finished a coaching program of 8 months with him! I couldn’t help but be disappointed that this was not known to Jack. To be fair, a recent structural change meant that Read more about The Importance of Leadership Support in Coaching[…]

CoachStation: Management, Leadership Coaching and One-on-Ones

Generational Change and Leadership

Generations of employees and leaders have been exposed to varying cultures, leadership styles and business practices. Understanding how generational change impacts leadership and organisational learning has become an interest of mine. As is the transition of students from university into the workforce. Is generational change impacting the need for different types of leadership? I am very lucky to be working as a coach and mentor with some great companies and leaders. For a few years I have been consulting and coaching within an architectural company in Brisbane. Two of the more impressive leaders employed there are Luke Madden and Kevin Gerrard. Importantly, we have developed a great deal of trust and strong relationships. From my perspective, it has been genuinely interesting being a part of their developmental path in recent years. Both Luke and Kevin are measured in their thinking and mature in reasoning. For these reasons and others, I appreciate their perspectives on many topics, including generational change and professional observations. Luke is a 26-year old recently registered architect with an immense opportunity for his future. Kevin is an experienced architect Read more about Generational Change and Leadership[…]

CoachStation: Influence Story of My Life

Influence and Trust: A Teenagers Perspective

Influence matters! I used to believe friends were more important than family. Recent events have shifted my thinking. The statement above is how our 14-year old daughter, Maddy, has started to understand the importance of influence and relationships. This year has been a big year for her. In response to this learning, a little while back Maddy wrote down her thoughts and perspective. This week Maddy shared these thoughts with me. I asked if it would be possible to publish her writing as the core elements are just as relevant for adults as they are for other 14 year olds and teens. Maddy was keen to share her ideas and hoped that other people and possibly, teenagers sharing similar experiences, may take something away from her comments and writing. We are very proud of Maddy and hope that this blog has the influence on others that it has had on us.    I have always loved my family dearly and they are a very important part of my life. However, upon reflection I realised that I was prioritising my friends, wanting to spend more time and money Read more about Influence and Trust: A Teenagers Perspective[…]

CoachStation: Employees, Strengths, Diversity and Relationships

Your Employees, Leadership, Strengths and Diversity

Understanding what your employees want, who they are and what they are naturally good at provides a solid platform for success: personally, professionally and organisationally. Helping your employees by taking the time to find out these things is good leadership.   A gap exists between what employees want and what leaders deliver. So, what is this difference, between what has proven to work, what should leaders be doing and what actually happens in most organisations? Well, there are books and books covering this topic, but my experiences highlight two points: The need for focus on strengths Diversity and differences that naturally exist between people. Most staff want to have an inclusive culture in the workplace where differences are valued and people can share their opinions. Hay’s Staff Engagement: Ideas for Action report finds 93% pf workers want to be a part of a workplace in which there is diversity in thought. Employers agree, with 87% saying it is important to them to ensure staff feel like they have a voice and can share their opinions at work, although 43% of them Read more about Your Employees, Leadership, Strengths and Diversity[…]

CoachStation: Leadership, Pupose, Values and Your Why

Understanding Your Why, Purpose and Values

  Know your ‘why’. Values and gaining an understanding of your key drivers and motivations matter. I know this because people keep telling me.  Maybe not in specific values-related language, but certainly when they describe how they feel and what is happening at that time. Knowing your core purpose, why we make certain decisions and the influence of values impacts lives. They affect how we feel about our job, relationships and life in general. What is satisfying at work? What is frustrating? How relationships are going? The joys of a new friendship…or an old. Your ‘why’ influences all of these questions. It is when values align and we develop understanding of self and our motivations that genuine satisfaction and comfort is felt. Conversely, we are often at our most vulnerable and emotional when core values are being breached. Or, challenged when asked to compromise the things that matter the most. Purpose: the reason for which something is done or created or for which something exists. a person’s sense of resolve or determination. Values: the importance, worth, or usefulness of something principles or standards of Read more about Understanding Your Why, Purpose and Values[…]

CoachStation: Leader Journey and Development

The Leader Journey is Long and Worthwhile

What makes one leader more effective and capable than another? The behaviours, traits and skills required of a leader are many. Organisations must focus on developing leaders early and maintain the effort once in the role. Individual leaders must also embrace the challenge to grow and provide more to their team members and employer. To understand what makes a great leader great, requires reading to understand theory and practice to make development real. Knowledge, however, is only the first step. Knowing is one thing, application and ‘doing’ is something more substantial again. You don’t need to seek perfection, just improvement. This initial step to increase understanding is accessible, possibly more so than ever. We are genuinely fortunate to have access to so much literature available online that provides this opportunity. Your learning should have a purpose, however. Consider what it is that you want to influence? Is it that you feel you could be more strategic in your thinking? Improve your communication skills? Or, do you want to positively impact employee engagement levels? All of these and plenty more, are admirable goals to improve your Read more about The Leader Journey is Long and Worthwhile[…]

CoachStation: Purpose, Personal Values and Leadership Development

What Are Personal Values and Do They Matter?

Values continue to be an important part of our lives. But do you know what your core personal values are and understand how they impact you and those closest to you? Personal values continue to be important for many reasons, both at work and at home. It is more relevant than ever to continue to elaborate on this core aspect of your motivations, decision-making process and behaviours. I have written about values before. Understanding your own set of personal values can be a powerful tool. Increased self-awareness and knowledge of what is most important to you can help to identify how you act. They also help you to discover what motivations drive you and why you react to particular events or situations more than others.   Situations, leaders and cultures sometimes challenge your values. Often in the workplace and in relationships we are asked to compromise on those things that matter most to us. Too much compromise however, can make you feel as though something fundamental is amiss. Your personal values are a central part of who you are – and who Read more about What Are Personal Values and Do They Matter?[…]

CoachStation Possibilities & Actions Model

Leadership: Assessing Possibilities / Taking Action

  Are you someone who is described as action-oriented? Do you assess the many possible alternatives and options before ultimately taking action?  I consider that one of the most beneficial aspects of good leadership is the ability (and willingness!) to assess options quickly and efficiently and guide your team through to completion. Knowing what the most appropriate and beneficial action is can be difficult, however this model may help. Passively waiting for others to make necessary decisions and take steps to meet a need, adds little value to your organisation and others perception of yourself. Action matters in business! Consciously considering the alternatives and understanding the organisational culture, potential barriers and existing situations provides the most likely scenario for success. Additionally, the stages or steps that I consider to be the difference between successful decision-making and leadership effectiveness compared to less successful processes are: Understanding the issue to be solved Considering the options Assessing possible outcomes Narrowing the options to the clear few that add greatest benefit Identifying a single response and doing something with it. After recently being asked by one of my clients what the Read more about Leadership: Assessing Possibilities / Taking Action[…]

Coaching & Mentoring

Expectations, Accountability and Leadership

As a leader, you are required to clearly set expectations and standards for your team and each individual employee. We continue to see that this is an area within organisations that is not as effectively applied as it should be. In our short video you will learn why setting expectations is more important than ever to ensure that your team members are not only aware of but understand what is required and expected of them in their role. We have observed some organisations and leaders who hold their employees to account unfairly, sometimes for things that have not been established clearly or understood in the first place. It is never too late to review where this aspect of leadership sits with you and your team. Maybe it is time to revisit your team’s roles and make sure their is clarity, certainty and context…the risk is minor and the potential returns are significant. One of our recent blogs on this topic struck a nerve with many of my clients and readers and I felt it necessary to follow it up with additional content: Leadership: Read more about Expectations, Accountability and Leadership[…]

Leadership: Setting Standards and Expectations

One of the biggest challenges for managers who are learning to lead is developing the ability to set expectations and standards and then hold people accountable to these expectations. Understanding the benefits and why to apply a model such as the one highlighted in this blog is relatively simple, however application, consistency and follow-through can be a challenge for many. Many years ago I was introduced to a model titled SOI assisting to set expectations and assess performance. The model title is an acronym which stands for Standards – Observations – Impact and has been a simple, yet vital tool in my development and that of others in my coaching and leadership development roles. The SOI model has become inherently part of how I think and work with others. Through practice and application it has become an unconscious process focused on ensuring people are clear on what is required; measurement against those objectives; and discussions as to why they are important. Throughout this time and as my exposure and experience increased, I recognised that there were a couple of elements missing in the model that when Read more about Leadership: Setting Standards and Expectations[…]

CoachStation: Reflection on Purpose

Know Your History, Purpose and Direction

Why do you do what you do? Understanding your purpose, what motivates you and most importantly using this knowledge to advantage is key to your success, both professionally and personally.   My eldest daughter, Maddy, is currently in year 9. One of her elective subjects this year is Business and as part of the curriculum Maddy was asked to interview a business owner to better understand why, how and what was required to set up the business. I am proud that she chose our business for many reasons. Firstly, it is an opportunity for Maddy to fully understand what I do and why I do it. This is important for any parent and child but possibly even more so as I work from home and I do sometimes wonder if our daughters find what I do a bit of a mystery! This has provided an opportunity for us to spend time together with purpose, but with a different context than much of the rest of our relationship, which has been fun. Finally, it has forced me to think about and clearly Read more about Know Your History, Purpose and Direction[…]

CoachStation: Leadership Development, Coaching, Consulting and Mentoring

The Leader / Employee Divide: Who’s Managing Who?

One of the biggest challenges for any manager or leader is the relationship they have with their team members. We often read about the need for leaders to be open, self-aware, honest and possess similar traits. But what about the employee? What is their responsibility? Managing people and teams is challenging, there is no doubt. Understanding why people do what they do and behave in certain ways can reduce the challenge and assist in managing situations as they arise. The responsibility to influence outputs amongst different roles may vary, however the level of responsibility and commitment required from a manager or employee remains the same. It is the context of the role and associated tasks that differ, not the degree of ownership that is required. I remain certain that this is not how accountability and ownership is presented and reinforced in most organisations. I sometimes see employees manipulating, displaying passive-aggressive behaviours and generally playing games to get what they want or influence their peers. Passive-aggressive behaviour is the indirect expression of hostility, such as through procrastination, stubbornness, sullen behaviour, or deliberate or repeated failure to accomplish Read more about The Leader / Employee Divide: Who’s Managing Who?[…]

CoachStation Blog: Leadership, Coaching, Mentoring & Consulting

Leadership Reflection – What I Learned This Year

Many of us are reflectors. We take time to think about what is happening in our worlds and understand that self-awareness and development matter. Reflection: to think through the implications of action, or non-action; what went well; and the things we might have changed or may alter in the future provides opportunity for growth and change. Developing as a person and leader requires this type of reflection and consideration. Taking the time to reflect is an important step in development. If we continue to ‘just do’ and get caught up in the routines and day-to-day details it is easy for time to pass us by and miss the chance for growth. Making the time to reflect matters! During the coaching relationships developed with many of my clients I have learned how important it is to allow people the time to think through the implications of our discussions; the challenges presented; and potential actions or solutions. Many people are unwilling or unable to commit to the initial thought and require time away from the moment to ponder the opportunities and options that exist. Working within your preferred Read more about Leadership Reflection – What I Learned This Year[…]

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