CoachStation: Leadership, People & Business Development

Management: Communication and Accountability In One-On-Ones

Few managers and leaders are conducting useful one-on-ones and when they do, often miss the mark in making them effective and productive. There is value in learning how to facilitate a one-on-one that provides value for all involved. Two of the most important, yet under-rated skills for managers and leaders are listening and questioning. To be present and focused and know what key question to ask at the right time add value to any relationship and discussion. They are particularly important during one-on-ones with your employees and offer a couple of great examples of development Read more about Management: Communication and Accountability In One-On-Ones[…]

CoachStation & Relationships: Leadership & Business Concerns 2018

Relationships: Understand Your Team to Lead Effectively

There is little doubt that being a leader offers many challenges and rewards. Being close to those you lead via proximity and emotionally provides the opportunity to meet the challenges and feel the benefits and rewards.  Leaders who are present and accessible concentrate on more than simply having an ‘open-door policy’. They build relationships and understand their employees as individual people.   As we begin another year, I have found myself reflecting on the past 12 months. There are often trends and themes that emerge when thinking about my clients and the coaching environments I have been exposed Read more about Relationships: Understand Your Team to Lead Effectively[…]

CoachStation: Focus On the Inputs

To Succeed, Focus on Inputs Not Results

The ability and desire to focus on those areas of our lives that provide the greatest return can often be confusing. Change and growth comes first through understanding and acknowledgement. When there is understanding, there is the potential for action. Without understanding and action, it is too easy to continue to do what you have always done. That may of course be justified in your mind, but it rarely leads to progression, growth and development. In almost every coaching and mentoring engagement I have taken on in recent years, my clients have struggled to understand the Read more about To Succeed, Focus on Inputs Not Results[…]

CoachStation: Influence Story of My Life

Influence and Trust: A Teenagers Perspective

Influence matters! I used to believe friends were more important than family. Recent events have shifted my thinking. The statement above is how our 14-year old daughter, Maddy, has started to understand the importance of influence and relationships. This year has been a big year for her. In response to this learning, a little while back Maddy wrote down her thoughts and perspective. This week Maddy shared these thoughts with me. I asked if it would be possible to publish her writing as the core elements are just as relevant for adults as they are for other 14 year olds Read more about Influence and Trust: A Teenagers Perspective[…]

Leadership: Setting Standards and Expectations

One of the biggest challenges for managers who are learning to lead is developing the ability to set expectations and standards and then hold people accountable to these expectations. Understanding the benefits and why to apply a model such as the one highlighted in this blog is relatively simple, however application, consistency and follow-through can be a challenge for many. Many years ago I was introduced to a model titled SOI assisting to set expectations and assess performance. The model title is an acronym which stands for Standards – Observations – Impact and has been a simple, yet vital tool in Read more about Leadership: Setting Standards and Expectations[…]

Gabrielle Dolan - Leadership

The Complexity of Business Communication

We may well be over-complicating the language of leadership and business. Poor communication leads to confusion, mixed-messages and a lack of buy-in from our employees. After attending the Future of Leadership – Workplace Culture conference in Brisbane last week I have been reflecting on the content from some of the speakers. Gabrielle Dolan, in particular, caught my imagination. Not only because she is a very compelling and funny speaker but also because her key points seem so intuitively right. Reduce complex language and jargon. Communicate messages that people understand – tailor to you audience. Be comfortable Read more about The Complexity of Business Communication[…]

CoachStation: Leadership, People and Business Development

Does Leadership Intent Equal Business Success?

 Not really! The consistently large gap between behaviours, intent, desired culture and reality remains an issue. I was flying home to Brisbane last week and had the opportunity to read the latest ‘Inside HR’ magazine from cover to cover. It is always an interesting read with much that grabs my attention. However on this occasion, by the time I was towards the end of the magazine a theme had started to form in my mind. There were various articles and highlights within the content that rang alarm bells for me. Or maybe it was more Read more about Does Leadership Intent Equal Business Success?[…]

CoachStation: Contact Centre Case Study

Steve Riddle was engaged in early 2013 to provide consulting, leadership and people development services and produce a report summarising the strengths and areas for improvement that existed at that time. The approach to undertake this review, prepare the report and provide recommendations was to engage stakeholders at all levels of the business including the contact centre, hardship, complaints teams and relevant people external to the centre. The original consultation period and subsequent review occurred between April and June 2013. A highly consultative and holistic approach was taken to review and examine various areas of Read more about CoachStation: Contact Centre Case Study[…]

CoachStation: Leadership & Managing Redundancies

Leadership and Managing Redundancies

These are challenging times! It seems that, at least in Australia, we are yet to fully recover the confidence levels that existed before the financial crisis of a few years ago. This has led to less certainty in sentiment and in some cases, reductions in the workforce. Leadership is imperative at any time, however our recent global and local economic plight brings the importance of leading well to the fore even more starkly. This is no more apparent than when the unfortunate situation arises where members of your team have to be let go, not Read more about Leadership and Managing Redundancies[…]

Motivation and Drive

Drive and Motivation: 360 View Leadership

I recently viewed a clip that peaked my interest regarding what motivates us as individuals. On a side note, being quite visual I genuinely enjoy the RSA animate drawings aligned to the content and topic.The author and speaker, Dan Pink, discusses the science of predictability, human nature and motivation. People are not as predictable as is commonly thought. For those of us who have been in leadership roles, this probably resonates strongly, however I challenge each of us to understand how much we have influenced this through our inability or sometimes, unwillingness to truly understand Read more about Drive and Motivation: 360 View Leadership[…]

LinkedIn Leadership Poll Nov 2012 Results Screenshot

Leadership Traits, Skills and Attributes – Poll

Late last year I ran a poll via LinkedIn asking the question: what is the most important leadership trait, skill or attribute that you would like to see developed and improved in 2013? I was very pleased with the number of responses, receiving 226 votes. What was most satisfying was the effort many people put into the supporting comments of which 49 added to their vote with their thoughts. There are many well-balanced, thoughtful and insightful people in my network and I thank you all for taking the time to add to the discussion. I Read more about Leadership Traits, Skills and Attributes – Poll[…]