CoachStation: Leadership, People & Business Development

Management: Communication and Accountability In One-On-Ones

Few managers and leaders are conducting useful one-on-ones and when they do, often miss the mark in making them effective and productive. There is value in learning how to facilitate a one-on-one that provides value for all involved. Two of the most important, yet under-rated skills for managers and leaders are listening and questioning. To be present and focused and know what key question to ask at the right time add value to any relationship and discussion. They are particularly important during one-on-ones with your employees and offer a couple of great examples of development opportunities. Yet, there are many more growth areas that can be learned and practiced as a leader through focused, individual time spent with each team member. One-on-ones are a tool and a process. When conducted well they are an incredibly useful and effective part of leadership and developing effective relationships. The opposite is just as true. When avoided, gaps and misunderstandings often exist as a direct result. Your willingness to learn how to conduct one-on-ones effectively will have a direct impact on your team and Read more about Management: Communication and Accountability In One-On-Ones[…]

CoachStation: Personal Brand and Leadership

Brand and Perception: Leadership Essentials

The leader and employee in today’s environment must possess a credible and trusted brand, much like a company does. This is sometimes also referred to as a personal and/or professional reputation. Either way, people see you a certain way based on your behaviours, words and actions. Being aware of this helps you to take control of your brand. Like culture, it exists whether we influence it or not. Why then, wouldn’t you want to take control of this as much as possible? The benefits of modern technology and Social Media make this easier than in the past. It also provides potential pitfalls and risk. However, your personal brand and the perception you create is more than your Social Media profiles and habits. Your ‘real life’ actions and behaviours shape the perception others have of you. After all, those closest to you are the people who you should be most interested in influencing. Rarely is the depth of relationships online as strong as in person. Sadly, the lines are becoming blurred for many people. It takes time and effort to develop your Read more about Brand and Perception: Leadership Essentials[…]

CoachStation: Integrity and Leadership

Integrity: A Leadership Negotiable or Must Have?

Is integrity a negotiable trait, or is it one of the cornerstones of good leadership? I recently met with a client who I have known for some time in a different capacity. He is starting up his own business and it is a very exciting time for him. During our discussion, he made a point to me, that although is not new, in that moment meant so much to me. It felt good to be reminded about what credibility and success, as I measure it, is based on. His statement was that: Without your integrity, you have nothing! He is right. I take the view that how we get there is more important than the end result. By this I mean that when we focus on internal, innate and substantial inputs, we have control on the outcomes and results. Integrity is an input and an output. All of our behaviours, values, beliefs and other attributes contribute to the choices we make and demonstrate. These are the inputs. They must be consistent with what we say is important. People will follow what you do Read more about Integrity: A Leadership Negotiable or Must Have?[…]

CoachStation: Influence Story of My Life

Influence and Trust: A Teenagers Perspective

Influence matters! I used to believe friends were more important than family. Recent events have shifted my thinking. The statement above is how our 14-year old daughter, Maddy, has started to understand the importance of influence and relationships. This year has been a big year for her. In response to this learning, a little while back Maddy wrote down her thoughts and perspective. This week Maddy shared these thoughts with me. I asked if it would be possible to publish her writing as the core elements are just as relevant for adults as they are for other 14 year olds and teens. Maddy was keen to share her ideas and hoped that other people and possibly, teenagers sharing similar experiences, may take something away from her comments and writing. We are very proud of Maddy and hope that this blog has the influence on others that it has had on us.    I have always loved my family dearly and they are a very important part of my life. However, upon reflection I realised that I was prioritising my friends, wanting to spend more time and money Read more about Influence and Trust: A Teenagers Perspective[…]

CoachStation: Employees, Strengths, Diversity and Relationships

Your Employees, Leadership, Strengths and Diversity

Understanding what your employees want, who they are and what they are naturally good at provides a solid platform for success: personally, professionally and organisationally. Helping your employees by taking the time to find out these things is good leadership.   A gap exists between what employees want and what leaders deliver. So, what is this difference, between what has proven to work, what should leaders be doing and what actually happens in most organisations? Well, there are books and books covering this topic, but my experiences highlight two points: The need for focus on strengths Diversity and differences that naturally exist between people. Most staff want to have an inclusive culture in the workplace where differences are valued and people can share their opinions. Hay’s Staff Engagement: Ideas for Action report finds 93% pf workers want to be a part of a workplace in which there is diversity in thought. Employers agree, with 87% saying it is important to them to ensure staff feel like they have a voice and can share their opinions at work, although 43% of them Read more about Your Employees, Leadership, Strengths and Diversity[…]

CoachStation: Setting Leaders Up For Success

Are We Setting Our Leaders Up For Success?

People get hired or promoted into leadership roles every day. Sadly, when they get the job they may get little or no training on how to lead a team. (1) The opportunity to develop our future leaders before placing them into leadership roles is an obvious one. Building employee skills, capability and awareness to be ready for leadership is ideal, yet is rarely applied well in practice. The first blog I wrote many years ago was titled, Falling Into Leadership. It highlighted the common practice of people being ‘thrust into’ leadership roles without development and support both prior to and during the opportunity. I have written about this topic again since as it is something that continues to challenge many organisations. In fact, the low frequency of leadership support and meaningful development was a core reason why I created my business, CoachStation, in the first place. Too often I saw people being held accountable for our own failures to set them up for leadership success and support our team members to achieve. Based on recent coaching conversations and discussions with clients, it would appear little has Read more about Are We Setting Our Leaders Up For Success?[…]

13 Challenges to the Current State of Leadership

It’s hard to identify why but there are currently major gaps in leadership, in Australia at least. Actually, it’s not that difficult to understand really. The things we want from work are not that different to what we are looking for from life in general. The difficulty is not in the knowing, it is in the application and doing. It seems that employees in the modern workplace are screaming for a certain style and capability of leadership, but current cultures are challenged in delivering it. The current state of leadership is not what is wanted nor required.   This is hard to write and I am sure is difficult to read for some. We wish it wasn’t the case however, no matter who I speak to either on a personal level or within my professional contacts, there is great frustration and disappointment with the current provision of leadership in business. In fact, there is considerable angst about leadership being portrayed in most areas including government at all levels. Statements and feelings referring to disengagement; indifference; self-interest; ego; fear; incompetence; and Read more about 13 Challenges to the Current State of Leadership[…]

CoachStation: Self-awareness and Leadership Development

Leadership Benefits: Self-Awareness and ROI

Does self-awareness and an understanding of leadership impact really matter to organisations? Nearly all managers and people in leadership roles believe they make a difference. In some cases, this is true. In reality however, the evidence continues to demonstrate that leaders overstate their value and influence. One of the core traits observed in the best leaders I have worked with is self-awareness. This is tightly linked to a willingness to be honest with themselves as well as others. There are also points such as decision making beliefs and biases that influence our position on many topics. Our actions are also reinforced by these biases. All the more reason to take a strong position that as a leader it is important to regularly review your own performance as well as that of your team members. We overstate our performance across many fields, so anything that provides a more frank and balanced sense of self is valuable. In a survey of college professors, 94% said they did above average work. In a survey of corporate CEO’s, a whopping 92% said they were Read more about Leadership Benefits: Self-Awareness and ROI[…]

Personality and Character: CoachStation

Character and Personality Contribute to Leadership

Is a strong personality an asset or a hindrance in leadership and how does it compare to character? As is the case when dealing with people, there is no clear-cut right or wrong ‘type’ of personality. The ability to flex styles and meet the needs of various situations is an asset however we all have ingrained preferences, beliefs, characteristics and personalities. A ‘strong’ personality in itself is also neither good nor bad. However when an individual possesses too dominant or overbearing a personality it can certainly challenge relationships in and out of the workplace. I like to think of personality and character as related, yet with significant differences. An online definition of personality references character as if they are the same, or at least heavily influenced by the other. per-son-al-i-ty: noun 1. the visible aspect of one’s character as it impresses others: He has a pleasing personality. 2. a person as an embodiment of a collection of qualities: He is a curious personality. 3. Psychology: a. the sum total of the physical, mental, emotional, and social characteristics of an individual; Read more about Character and Personality Contribute to Leadership[…]

Leadership and Relationships – It’s the Little Things

In leadership and relationships, it is often the small gestures and words that make all the difference.     I have often been surprised at the number of times I have been reminded of my words and gestures from the past, how they have remained in people’s minds and in some cases had influence in their thinking and on their actions. To be honest, this has not always been in a positive sense, with mistakes and errors in judgment coming back to haunt me at various stages of my life as well. But this blog is more about the positive aspects of our words and gestures. In my last 6 years of full-time work for GE I had the pleasure of working with another leader, Luke, who I was able to help support, influence and develop, as he did me. We spoke about many things and subjects during this time including the importance of connecting with others. We regularly reminded each other of the content of previous conversations and the phrases used, providing opportunity to delve deeper and reflect upon Read more about Leadership and Relationships – It’s the Little Things[…]

CoachStation: Employees, Strengths, Diversity and Relationships

Self-Awareness, Mindfulness and Decision-Making

Ask yourself: “am I particularly efficient…or am I effective in what I do and the decisions that I make?” Self-reflection, taking into account many factors is important to continue to produce improvement and awareness about what is going well and what you would like to change about who you are and what you do. In my most recent role as a national leader within a global organisation I had many responsibilities and tasks assigned to my role. I was also in the fortunate position to have a degree of flexibility and freedom in my direction and subsequently, that of my team. Last year there was a leadership change within my team, which had its pros and cons. However, I did find that I had less opportunity to genuinely contribute my ideas and felt significantly less valued and comfortable in my role as a result. My point is not to judge the leadership decisions, more of how this made me react internally and the choices I made during this period. I found great value in self-reflection (in some cases my unconscious Read more about Self-Awareness, Mindfulness and Decision-Making[…]

CoachStation: Building Leadership

The Current Challenge Of Leadership

People-oriented issues are the biggest factors impacting business success in 2012. A recent report by the business group, SixSeconds, titled The 2012 Workplace Issues Report: Insights On The People Side of Performance seeks to identify the key challenges in the workplace today. The report details the results of a global survey which explores top issues as well as employee attitudes and the role of emotional intelligence in solving those key issues. The findings collate 775 responses from leaders and employees worldwide, representing various levels of employment, industries and sectors. There are many interesting results and data-sets stemming from the survey, all providing depth to the importance of people-related leadership activities. 58% of survey respondents list ‘Leadership’ as the biggest ‘people-side’ issue in their organisation. Additionally, the survey highlights key words that identify fundamental areas of concern for business. The views of the respondents were summarised in the most frequently used words collated from the verbatim comments. In order, they were: Retention Talent Leadership Communication Fascinating results, with these trends and themes entrenched even more soundly in a few of my Read more about The Current Challenge Of Leadership[…]

360 View in 360 Words: Leaders Are Born AND Made

Some months ago I read a post written by Colleen Sharen titled, Leaders Are Born, Not Made. I have continued to think through this question, particularly as I have changed my views somewhat over the years. I felt it appropriate to provide further insight into this question of leadership, based on my response to the original blog. It appears Colleen hit the right note to stimulate thought and some controversy based on the various responses from other readers that were posted in response. My belief is that leaders can be taught and developed, however there is a ‘minimum’ requirement that must exist to start with i.e. emotional intelligence, intelligence, physical, personality along with other skills, traits, behaviours and attributes. What I am interested to discover (and I continue to look for this when developing and working with newer and more experienced leaders) is to what degree is the nature versus nurture argument a reality. The follow up comments in the blog generally agreed that leaders are made and born. This is consistent with my view, however I wonder why we Read more about 360 View in 360 Words: Leaders Are Born AND Made[…]

Personal Values – One View

Understanding your own set of personal values can be a powerful tool. Increased self-awareness and knowledge of what is most important to you can help to identify how you act, what motivations drive you and better understand why you react to particular events or situations more than others. What are personal values? Wordnetweb defines values as beliefs of a person or social group in which they have an emotional investment (either for or against something). Values exert major influence on the behavior of an individual and serve as broad guidelines in all situations (BusinessDictionary.com). Values can and do change over time depending on environment, parental influence, teachers/schooling, friendship groups, specific situations and many other contributing factors. Importantly, values can be shaped through both negative and positive experiences. An individual may hold a core value based on something that has happened in the past that they regret, have unhappy memories about or the same value can be important to an individual because of positive stimuli. An example I use regularly in training is the 9 year old boy (let’s call him Read more about Personal Values – One View[…]

Falling Into Leadership

An individual taking on a leadership role is often something that has ‘just happened’. Being a genuine leader does not come from the role and title designated to you but rather from your decision-making, inclusiveness, delegation skills, ability to communicate and other, well-recognised and documented traits. Many of these traits can be learned and enhanced through proper coaching. Does this story mean anything to you? You started in a company at a lower level. Opportunity presented itself in the form of a chance to step-up temporarily or permanently into a role providing more money, esteem, credibility or some other perceived benefit. You jumped at it! Of course, along with all of the benefits the role also came with much higher expectation…that of others and your self. You worked hard…things went fairly well but you didn’t really feel supported to truly excel. You wanted to be the best operator so didn’t ask many questions  – after all, asking questions shows that you were not ready for the promotion in the first place, doesn’t it? “Better to bite your tongue and work your Read more about Falling Into Leadership[…]

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