CoachStation: Leadership, People & Business Development

Management: Communication and Accountability In One-On-Ones

Few managers and leaders are conducting useful one-on-ones and when they do, often miss the mark in making them effective and productive. There is value in learning how to facilitate a one-on-one that provides value for all involved. Two of the most important, yet under-rated skills for managers and leaders are listening and questioning. To be present and focused and know what key question to ask at the right time add value to any relationship and discussion. They are particularly important during one-on-ones with your employees and offer a couple of great examples of development opportunities. Yet, there are many more growth areas that can be learned and practiced as a leader through focused, individual time spent with each team member. One-on-ones are a tool and a process. When conducted well they are an incredibly useful and effective part of leadership and developing effective relationships. The opposite is just as true. When avoided, gaps and misunderstandings often exist as a direct result. Your willingness to learn how to conduct one-on-ones effectively will have a direct impact on your team and Read more about Management: Communication and Accountability In One-On-Ones[…]

CoachStation: Coaching, Mentoring and Leadership Support

The Importance of Leadership Support in Coaching

Personal and professional development is critical to the ongoing success and growth for any leader. There are many aspects that will make this development even more effective and sustainable, particularly when participating in coaching. High on this list of attributes is the support the person being coached receives from their immediate leader. Support of people as they participate in development programs really does matter. I recently met with a very senior leader in an organisation – let’s call him Jack. Our discussion covered many areas of relevance, including the fact that I had been coaching various members of Jack’s team for different periods over the last 2 years. During the conversation we were reviewing the traits, potential and attitudes of several of his leaders. At one stage he asked if I knew one of his leadership team in particular? The answer is yes…in fact, quite well, as I had just finished a coaching program of 8 months with him! I couldn’t help but be disappointed that this was not known to Jack. To be fair, a recent structural change meant that Read more about The Importance of Leadership Support in Coaching[…]

CoachStation: Management, Leadership Coaching and One-on-Ones

Generational Change and Leadership

Generations of employees and leaders have been exposed to varying cultures, leadership styles and business practices. Understanding how generational change impacts leadership and organisational learning has become an interest of mine. As is the transition of students from university into the workforce. Is generational change impacting the need for different types of leadership? I am very lucky to be working as a coach and mentor with some great companies and leaders. For a few years I have been consulting and coaching within an architectural company in Brisbane. Two of the more impressive leaders employed there are Luke Madden and Kevin Gerrard. Importantly, we have developed a great deal of trust and strong relationships. From my perspective, it has been genuinely interesting being a part of their developmental path in recent years. Both Luke and Kevin are measured in their thinking and mature in reasoning. For these reasons and others, I appreciate their perspectives on many topics, including generational change and professional observations. Luke is a 26-year old recently registered architect with an immense opportunity for his future. Kevin is an experienced architect Read more about Generational Change and Leadership[…]

CoachStation: Leadership Development, Coaching, Consulting and Mentoring

The Leader / Employee Divide: Who’s Managing Who?

One of the biggest challenges for any manager or leader is the relationship they have with their team members. We often read about the need for leaders to be open, self-aware, honest and possess similar traits. But what about the employee? What is their responsibility? Managing people and teams is challenging, there is no doubt. Understanding why people do what they do and behave in certain ways can reduce the challenge and assist in managing situations as they arise. The responsibility to influence outputs amongst different roles may vary, however the level of responsibility and commitment required from a manager or employee remains the same. It is the context of the role and associated tasks that differ, not the degree of ownership that is required. I remain certain that this is not how accountability and ownership is presented and reinforced in most organisations. I sometimes see employees manipulating, displaying passive-aggressive behaviours and generally playing games to get what they want or influence their peers. Passive-aggressive behaviour is the indirect expression of hostility, such as through procrastination, stubbornness, sullen behaviour, or deliberate or repeated failure to accomplish Read more about The Leader / Employee Divide: Who’s Managing Who?[…]

LinkedIn Leadership Poll Nov 2012 Results Screenshot

Leadership Traits, Skills and Attributes – Poll

Late last year I ran a poll via LinkedIn asking the question: what is the most important leadership trait, skill or attribute that you would like to see developed and improved in 2013? I was very pleased with the number of responses, receiving 226 votes. What was most satisfying was the effort many people put into the supporting comments of which 49 added to their vote with their thoughts. There are many well-balanced, thoughtful and insightful people in my network and I thank you all for taking the time to add to the discussion. I will add that the 3 or 4 foolish people who took the time to repeatedly add very little constructive thought and feel the need to use domains such as LinkedIn polls to vent and argue with each other about trivialities is disappointing and diminishes the process for others. I do not understand it, however recognise that some people really do miss the point when it comes to value-add and sharing. Thankfully they are in the minority. For the vast majority who voted and left comments, Read more about Leadership Traits, Skills and Attributes – Poll[…]

CoachStation: Building Leadership

The Current Challenge Of Leadership

People-oriented issues are the biggest factors impacting business success in 2012. A recent report by the business group, SixSeconds, titled The 2012 Workplace Issues Report: Insights On The People Side of Performance seeks to identify the key challenges in the workplace today. The report details the results of a global survey which explores top issues as well as employee attitudes and the role of emotional intelligence in solving those key issues. The findings collate 775 responses from leaders and employees worldwide, representing various levels of employment, industries and sectors. There are many interesting results and data-sets stemming from the survey, all providing depth to the importance of people-related leadership activities. 58% of survey respondents list ‘Leadership’ as the biggest ‘people-side’ issue in their organisation. Additionally, the survey highlights key words that identify fundamental areas of concern for business. The views of the respondents were summarised in the most frequently used words collated from the verbatim comments. In order, they were: Retention Talent Leadership Communication Fascinating results, with these trends and themes entrenched even more soundly in a few of my Read more about The Current Challenge Of Leadership[…]

At Last We’re Engaged – Leading Your Team (Part 2)

Is employee engagement relevant in today‘s workforce? Earlier this week I wrote the first part of this blog relating to Employee Engagement. In part two I examine some of the leadership themes, highlights and a few statistics supporting the relevance and importance of engaging employees. A leader‘s ability to consistently demonstrate and apply relational skills has a direct correlation to the level of engagement an individual may feel. Providing genuine leadership is key. There appears to be a gap between what employees state is occurring and what leaders feel they are applying in reality. Data and surveys continually reflect the discrepancy between what leaders believe is occurring and what their team members state. This is often reflected in frequency and quality of the levels of engagement through formal and informal communication, coaching and development opportunities. There are many leadership traits and skills identified in various books and literature. However, a handful of values-based attributes are identified consistently towards the top of the ‘criticality-list‘ i.e. they are identified as a deal-breaker for many employees. Over the past 5 years I have Read more about At Last We’re Engaged – Leading Your Team (Part 2)[…]

CoachStation: Developing Leaders

Efficiency and Effectiveness – Leadership Impact

Are you efficient and effective in all that you do? I’m not, however a recent experience has taught me more about myself and the importance of these two attributes . Self-reflection, taking into account the many factors that influence us all is important for growth. Taking time to reflect provides a platform for improvement and awareness about what is going well and what you would like to change about who you are and what you do. In my most recent role as a senior leader within a global organisation I had many responsibilities and tasks assigned to my position. I was also in the fortunate situation where, for most of my tenure, I had a high degree of flexibility and freedom in my direction and subsequently, that of my team. Last year there was a leadership change within my team, which had its pros and cons. I had been through leadership change many times before. However, in this instance I did find there was less opportunity to genuinely contribute my ideas and I felt significantly less valued and comfortable in Read more about Efficiency and Effectiveness – Leadership Impact[…]

CoachStation: Learn To Lead

Development and Training – Same, Same: Maybe Not?

Are learning, training and development the same thing? The short answer is no, however training is one avenue to learning and development. Why does defining the difference matter – aren’t I really just splitting hairs? Now, that is the interesting question!! Having worked with many varied people and business cultures and recognising the similarities and differences, it is clear to me that many managers think training and development are the same thing. I have seen examples where a manager has sent one of their team to training to ‘rectify’ a skill gap and behaviour. Attending the training did not make the difference expected by the manager, so he sent the employee back on the 2-day training course at the next available opportunity. Of course, there was no change as a result. When this manager attempted to send the same employee a third time, I felt it necessary to intervene and ask the pertinent questions to broaden the manager’s thinking and related actions. I have written about this before, however it continues to surprise me that people in leadership roles too Read more about Development and Training – Same, Same: Maybe Not?[…]

360 View in 360 Words: Leaders Are Born AND Made

Some months ago I read a post written by Colleen Sharen titled, Leaders Are Born, Not Made. I have continued to think through this question, particularly as I have changed my views somewhat over the years. I felt it appropriate to provide further insight into this question of leadership, based on my response to the original blog. It appears Colleen hit the right note to stimulate thought and some controversy based on the various responses from other readers that were posted in response. My belief is that leaders can be taught and developed, however there is a ‘minimum’ requirement that must exist to start with i.e. emotional intelligence, intelligence, physical, personality along with other skills, traits, behaviours and attributes. What I am interested to discover (and I continue to look for this when developing and working with newer and more experienced leaders) is to what degree is the nature versus nurture argument a reality. The follow up comments in the blog generally agreed that leaders are made and born. This is consistent with my view, however I wonder why we Read more about 360 View in 360 Words: Leaders Are Born AND Made[…]

Developing and Empowering Leaders – Richard Branson (Part 2)

Richard Branson recently stated that coaching senior managers can be difficult for various reasons, not the least of which is the difficulty in finding an uninterrupted period of time to conduct and review. In Part 1 I noted the first three guidelines Richard Branson highlighted in a recent article in the Business Review Weekly magazine titled, 7 Rules For Managers, focusing on effective leadership, coaching and empowering leaders.This post concludes the guidelines, consisting of the final four points. Who’s In Charge? It’s Up To You? A good manager provides clear roles for members of his team, which enables everyone to get on with the job of running the business. Once you’ve made these choices, do not micromanage. If you make a habit of diving in and changing a major project’s direction or otherwise intervening, your employees will learn to be dependent on you, and they will not reach their full potential. CoachStation Thoughts: Setting key objectives for yourself, your team and business is important to ensure a focus on the aims and strategy is maintained. Providing context and standards allows Read more about Developing and Empowering Leaders – Richard Branson (Part 2)[…]

Developing and Empowering Leaders – Richard Branson (Part 1)

Richard Branson recently stated that coaching senior managers can be difficult for various reasons, not the least of which is the difficulty in finding an uninterrupted period of time to conduct and review. Branson and his senior leaders spend time together each year at his home on Necker Island to discuss the opportunities and challenges the Virgin business group and leaders currently face. I am certain this is a great opportunity to solve the business issues, share and learn from each other, however equally sure this is only part of the development story for individuals and future of the Virgin group and other companies in general. Sharing and learning from others is one aspect of coaching and leadership development, however knowing something or having additional information about a situation or about oneself does not equate to a change in behaviour or enhanced skill in application. The purpose of this blog is to draw upon and respond to a set of guidelines Richard Branson highlighted in a recent article in the Business Review Weekly magazine titled, 7 Rules For Managers, focusing Read more about Developing and Empowering Leaders – Richard Branson (Part 1)[…]

CoachStation: Coaching and Leadership

Leadership Credibility: The Right To Lead?

A few questions that I have been recently pondering. How do you know that you have leadership credentials? What gives us the right to lead others? How do we know if our leadership is effective – how is leadership development success measured?   I had a coffee last week with Steve, someone who I was meeting with for the first time. Overall the meeting went well and we discussed many thoughts, concepts, real-life scenarios and philosophies regarding work culture and leadership. We covered background information and work history, along with discussion about values and motivations. Overall, it was a fantastic discussion and I felt a natural level of affiliation with Steve as we held many similar views. During our chat though, he asked a great question. Considering my passion for leadership development it is a great point – possibly the most relevant question to be asked and it is something that I have thought about since. What qualifications or credentials do I have that allow me to focus on leadership development? I explained that I have formal qualifications and regularly Read more about Leadership Credibility: The Right To Lead?[…]

Leadership, The Coach and Coaching – Ange Postecoglou

With this evening’s win by Australia in the Asian Cup Football, it is timely to share a blog I wrote a couple of years ago after seeing and hearing Ange Postecoglou speak. He was then and is now a very inspiring leader. So much so that he has turned our national team around in a very short period…leading to tonight’s win. His thoughts and words regarding team, leadership and culture are just as relevant in business as they are in sport. I was fortunate to attend an evening hosted by one of my local football clubs on Friday night. The guest speaker was Ange Postecoglou, head coach of our local nationally based football (soccer) side, the Brisbane Roar. Ange has represented Australia playing football and has successfully transitioned into coaching ranks. Ange was able to offer significant insight into his own style and the great success his club has had in recent seasons. There were several points about leadership and team culture that particularly resonated for me. A selection of the key points raised by Ange are highlighted below, followed Read more about Leadership, The Coach and Coaching – Ange Postecoglou[…]

Expectation Setting – Who Cares?

Does an employee have the right to clear expectations? Or, is it the employee’s responsibility to ask if they are unclear about any aspect of their role. As leader’s should we just expect that the clarity and details will come in time – it’s not like there is an expectation of high performance on day 1..or day 10..or day…? Or, is there never an expectation of high performance? There should be! Earlier this week I read a blog on the Leaders Beacon website (thanks Colleen Sharen) providing insight into expectation setting. It got me thinking. How well do we as leaders really set clear expectations? Do we induct our new employees effectively? Is this even on the radar of leaders or central to business planning and strategy? Do we consider business requirements, measurement and regularly review these aspects for our longer-tenured team member’s? Fair questions for leaders…not so great a reality. Expectation setting is more than providing a broad brush-stroke of requirements as highlighted in a position description document. It is also not simply a high-level group of role requirements that Read more about Expectation Setting – Who Cares?[…]

Leadership – It's About You

Effective leadership is neither easy nor a given – it takes effort, practice, ongoing learning & persistence: Steve Riddle The rewards that stem from being an effective leader are difficult to articulate or describe to someone who has never felt them. I have recently started reading the outstanding book, The Truth About Leadership by James M. Kouzes and Barry Z. Posner. The premise for the book is that the authors have identified ten ‘Truths’ that form the core elements of effective leadership identified over years of research. In the introduction Kouzes and Posner highlight that, “…as much as the context of leadership has changed, the content of leadership has not changed at all (since we first started studying leadership). The fundamental behaviors, actions, and practices of leaders have remained essentially the same since we first began researching and writing about leadership over three decades ago. Much has changed, but there’s a whole lot more that’s stayed the same”. (1) This is an interesting point, possibly an obvious one to those who have been practicing the art of leadership and attempting Read more about Leadership – It's About You[…]

Leaders and Managers: The Time Factor

Last year I was introduced to a simple, yet powerful concept describing the breakdown of how a person in charge of people or a process (manager and/or leader) should spend their time. It is powerful in that it encourages all of us to reflect on where we are dedicating our time within our roles and possibly make a conscious decision to change, if necessary. The percentages are an indicative reflection of where the balance of time should be spent if you wish to be an effective leader. The power of this simple tool develops from each of us assessing where we actually spend our time as leaders of people. In my experience many of us spend much of our time in the first two categories i.e. ‘Doing the Job’ and ‘Managing’. In fact, one of my key coaching philosophies relates to the idea that the differences between managing and leading can be clearly delineated by understanding how much time an individual spends in the first two categories (Doing the Job and Managing) compared to the latter two (Leading and Coaching). Read more about Leaders and Managers: The Time Factor[…]

error

Enjoy this blog? Please spread the word :)