Steve was asked to wear many hats in this role: leader, consultant, contact centre manager and trainer. He has handled all these roles with great professionalism. He has, in fact, delivered an 18 month plan in 12 months. Steve is a strongly principled individual who has led by example. He leaves behind a high performing contact centre, scarcely recognisable from the centre Steve was introduced to 2 years ago. We are delighted that he has agreed to continue his working relationship with Toyota Financial Services going forward with a particular focus on leadership.