September 12, 2012

Testimonials

CoachStation TestimonialsWe know that leadership effectiveness has a direct correlation to customer satisfaction and employee engagement…helping organisations and leaders translate this philosophy into practical development and success is our goal. No matter the level of experience, one of our core objectives is to make sure that business leaders have the capability, skills and confidence to perform at their highest level. It is for these reasons that I am both proud and humbled by feedback and testimonials provided by those who I have worked with.

Contact CoachStation to see how you also can benefit from coaching, consulting and people development in your business.

Feedback provided from a recently designed and facilitated Coaching Workshop program with a local Council, South-East Queensland – 60+ Participants @ 2 x 3 hours each:

What did you like most about the program?

  • The content was real life. The delivery was excellent and the content would and should help managers, especially new ones.
  • Relevant, concise information – Steve’s delivery.
  • Facilitator was engaging and very knowledgable.
  • Steve R. was a wealth of knowledge.
  • Clear, practical information that was well-presented.
  • Learning about coaching – first time provided. Great opportunity for the organisation and changing culture.
  • Models that we could take away and consider implementing/introducing.
  • Practical application for immediate use within my team.
  • Steve is a very good presenter and I felt comfortable with his delivery.
  • Steve was an engaging presenter – kept the course flowing and on track.

I’ve had the privilege of being a client of Steve’s via Coach Station for a 6 month personal and professional development journey. In that time, Steve became an extremely important part of my professional working life. During my time being coached by Steve he helped me to achieve a wide range personal leadership and professional development goals.

Steve consistently challenged my thoughts and behaviours in relation to being a leader which was accomplished by providing me with honest feedback which helped me achieve a baseline at the beginning of my journey with Coach Station. Steve has provided me with a wide selection of resources throughout my journey which included written and digital material which I found extremely useful and helped me throughout my journey. I am now able to more effectively manage stressful situations, while continuing to be able to provide a high level of support to my team in relation to helping them achieve their performance goals.

Steve has transformed my life, my thought processes and I believe that I am a better person and a better leader!!

Drew Reese, Manager, Employment Services

In my professional career and personal life I have met a number of endearing and wonderful people and Steve is one of these. Steve has a great understanding and knowledge of Leadership, Coaching, and Change Management. More importantly, Steve holds and delivers a rare gift in helping others, whether as an individual or a team to achieve their best. Steve has had a profound impact on my personal, professional and business development and this has led to significant improvement in both professional development and business activity and results. I highly recommend anyone to contact and engage with Steve to undertake a unique journey that will lead you to understand your business better and grow as an individual and organisation.

Carl S., Executive Manager, RACQ

Steve has had a big impact on me and who I am as a leader. He has shown me what true leadership is, and has been integral in completely changing the culture of our team.
He has not only coached and developed our leadership team but has taught us how to effectively coach and develop our own people. Steve has had a big impact on my personal development. The things he has taught me I will take with me and be able to use and build on for the rest of my career. I have no hesitation in recommending Steve and I would not hesitate to take the opportunity to work with him again.

Michael Hubert, Hardship Team Leader, Toyota Finance Australia

Steve was asked to wear many hats in this role: leader, consultant, contact centre manager and trainer. He has handled all these roles with great professionalism. He has, in fact, delivered an 18 month plan in 12 months. Steve is a strongly principled individual who has led by example. He leaves behind a high performing contact centre, scarcely recognisable from the centre Steve was introduced to 2 years ago. We are delighted that he has agreed to continue his working relationship with Toyota Financial Services going forward with a particular focus on leadership.

Gary Leonard, General Manager Business Services, Toyota Finance Australia

I have worked with, and for, Steve for over 6 months and have been inspired by his leadership and drive to deliver much needed change. Personally he has helped me develop and reach my full potential in a remarkably short period of time. Steve’s value system is evident in his personal style and desire to truly make a difference. Whether through one on one coaching or team presentations, he has managed to positively influence not only his team, but various departments throughout the organisation, resulting in much improved visibility and  productivity for our business.  It his respect for others and desire to make a difference that makes Steve a stand-out in the organisation. His passion, engagement and honesty are evident in his dealings with others and it is these attributes that have made Steve a success. (It’s no wonder everyone wants to join his team!) – I only hope I am fortunate enough to work with him again in the future.

Tony Tzoumacas, Project Manager, Toyota Finance Australia

Feedback provided from 2-day Strengths-Based Leadership Workshop with Pharmaceutical company, Mundipharma:

  • It was facilitated extremely well and it was a fantastic opportunity to gain insights into myself and colleagues.
  • Great eye-opener into where we should be spending our time and effort.
  • Steve – experienced facilitator who adapted to our group needs brilliantly.
  • Really resonated with personal and professional values.
  • I would like 1:1 coaching with Steve – Steve is a great facilitator.
  • Well-paced. Great balance of delivery of information, open-floor discussions and references to other concepts. Liked the ‘flow’ – ending on the actions.

Responses to the question: On a scale of 1-10 (where 1 is poor and 10 is outstanding) how would you rate the workshop overall?

Avg score of 9.14

…and the responses provided from participants to the question: Would you recommend CoachStation and Steve Riddle to a friend or colleague?

100% of participant responses (15 participants) = Yes.

We often talk about ‘value add’, and how one needs to first earn credibility through role modelling expertise and values as a foundation to do so. Through your leadership skills and the manner by which you conduct yourself, and the passion you display in coaching and empowering others, with an unwavering focus on our personal and professional development, the value you have added to my life is immeasurable.

Team Leader, Call Centre Industry, Qld

For many years I stumbled my way through opportunities given to me based on my “Natural Abilities”.  But with all these opportunities I never found a way to differentiate between these natural abilities and my strengths, which left me wandering in a “middle ground wilderness”, unable to convert these opportunities into successes.  Using a great balance of drive, humour, directness and humility Steve enabled me to be myself and therefore take real ownership of my development for the first time.  His patience in working with me to identify that my strengths were not necessarily the things that were the easiest for me is one of the greatest gifts a leader can give.  This realisation allowed me to stretch and push myself in ways I had never thought or dreamed. Steve conducts himself with a level of integrity in all that he does that is inspiring, but never intimidating. Steve helped me achieve many things professionally, but his ability to connect with me as a person has, I believe, had a great influence on preparing me for the most important role of all – parent.  Thank you Steve – you have definitely made a difference.

Customer Experience Coach, Finance Industry, Qld.

Feedback provided from leadership and team-based development sessions within Bupa, Australia:

  • Steve had a great understanding of our objectives, behaviours, expectations before the workshop which allowed valuable facilitation in the short time-frame.
  • Great level of engagement from the group was proof.
  • I was initially skeptical about the use of an external facilitator, but was very impressed with all that was achieved during the sessions.
  • It was better than I expected as I really enjoyed the different format of the workshop.
  • I really like the genuine connection about all the aspects and that all the aspects are achievable.

…and the responses provided from participants on a scale of 0-10 to the question: How likely is it that you would recommend Steve and CoachStation to a friend or colleague?

100% of participant responses ‘Rated 9  & 10 – Extremely Likely’

 

No one has challenged me on my personal and professional development at all like you have. In the 12 months we have worked together, my growth in both areas has been phenomenal. You have been an exceptional role model for me and it’s your skills, your passion and your desire to make a difference for others that has set me up for every success in the future.

Call Centre Manager, Finance Industry, Queensland

 

Steve is the person I look up to as a role model for a true coach and leader – someone that doesn’t just talk it, but lives it. In terms of my own development, he has been key in assisting me to challenge myself and develop the skills to build and maintain meaningful relationships, which amongst other benefits, have all linked to a greater level of personal and business success. I have been fortunate to see Steve have the same impact on other leaders and potential leaders, often through stretching their own thoughts and expectations. I am always in awe of Steve’s commitment and ability to make a tangible difference for others and have seen this happen to all that he has coached, led and mentored.

Finance Industry Business Leader, Qld

 

You Inspire – You Encourage – You Challenge! All of which has helped make me a stronger person – and I sincerely thank you for that. Life sends us our challenges and you have been there for me through it all – I am here today because of you. I was reading a book recently and this saying popped out: ‘If you can imagine it, you can achieve it;  If you can dream it, you can become it.’  You’re the Best!

Customer Experience Business Coach, Qld

What I have learned about you and from you…You have the confidence to stand alone and courage to make the tough decisions. You have the compassion to listen to the needs of others. Your word is your bond and you will always be honest in small affairs as in great. You will never compromise on doing what’s right and I will never hear you utter the words, ‘Because everyone else does it!’ You will be true to friends in adversity as in prosperity. Shrewdness, cunning and hard-headedness will never top your list of qualities for winning success. You are neither afraid or ashamed to stand for the truth, even when it is unpopular. You will say ‘no’ emphatically, but with reason, although others will often say ‘yes’ without understanding why. For everything you have done for me personally and professionally, I thank you!

Customer Experience Coach, Call Centre Industry, Qld