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Perspective and Reducing Assumptions in Leadership

 

As an effective leader, one of the key skills to develop is the ability to ask questions. More specifically, to ask the right question at the right time. The key benefits of mastering this skillset are the additional perspective gained and the reduction in assumptions. This has power within leadership as it ensures you take into account other people’s perspective as well as your own.

 

CoachStation Leadership and Coaching - Perspective
Credit: Unsplash, Nadine Shabaana
To lead is to influence. To influence, understand…to understand, ask.

There is a connection between gaining perspective and displaying empathy, one of the cornerstone leadership traits. When you understand what someone else values; why they have said or done what they have; and/or their background, there is a likelihood of greater influence. This stems from less negative judgment and a willingness to see a situation beyond your own lens or perspective. In other words, stepping into someone else’s shoes and looking back at you…empathy. The risk of a lack of perspective and making assumptions are many.

Primarily when you attempt to influence solely from your own beliefs and views, in its extreme, is coercion.

 

This is damaging and unsustainable, both relationally and practically. Few people will willingly follow you when you are more concerned about your own perspective and values, without taking into account theirs.

Related: Life Choices – The Decision Tree

Removing assumptions through improved understanding provides a more solid basis for strength in your relationships. Many people will respect the fact that you are bothering to consider their views. Taking it a step further and doing something with this information, adds to the potential for aligning values and building depth in your relationships. This is connecting at a different level.

For me, there’s great value in recognizing different perspectives in conversations because these enable us to hear and react to things very differently. 

One of my close friends often says: “Change how a situation occurs to you, change how you will respond to the situation.” What is the distinction between perspective and reality? There are a lot of fun expressions around this topic. The easiest one is “my perspective is my reality,” but is this really true? Or is there a difference between the two?

Perspective is the way individuals see the world. It comes from their personal point of view and is shaped by life experiences, values, their current state of mind, the assumptions they bring into a situation, and a whole lot of other things. Reality can be different things. We can easily say that my perspective is my reality. There is truth to that statement. When we look at the shared reality of an event, though, the more perspectives you get, the closer to reality you get. As a leader, do you consider your own perspective as reality? (1)

The other aspect of perspective, is how we respond to situations. We have developed a process that has assisted many of our coachees and clients to gain perspective and a better balance regarding their own reactions.

The Perspective Scaling Process is a very useful tool and mindset to assist in finding an appropriate balance between immediate emotional responses and logical reactions.

 

To use this resource effectively, you need to establish a scale based on your own judgments first. Once established and with practice, all situations and moments can be quickly assessed against your initial scaling. Rarely is the situation actually as significant as your first emotional response would assume. That is how the process works. It finds a balance between your initial emotional response and places a sense of practical, logical thought to the moment. Let me explain the process.

The Perspective Scaling Process works on a 1 – 100 set of values, where 1 represents a very small incident or situation with next to no lasting impact. An example could be a paper-cut. A 100 would be the most damaging and worst outcome or scenario you could think of. Most people consider losing all of their family members in an accident as an extreme, yet relevant example.

Once you have set scale situations at either end relevant to you, work backwards by roughly 10 point increments and consider what situations would apply for each number.

 

A 90 may be losing an individual family member; an 80 a reasonably major car accident with lasting injuries; a 70 could be a divorce; a 60 based on being made redundant at work etc. Once you reach 20 your scale should be reflective of those things that occur more commonly and with a lesser impact. Single-figure circumstances should be things that have no lasting impact at all, possibly more frustrating than serious.

Now that you have established a ‘baseline’ it is important to keep referring back to the scale throughout the day, as situations occur. This is where the process comes into it own.

We quite regularly immediately respond to a moment or event in an overly emotional manner.

 

The challenge with primarily emotional responses, particularly when considering relationships is that it generally inflames a situation. It is out of proportion and is weighted too heavily to emotions, lesser to logic and pragmatism. An emotional response is quite normal and is part of being human. What may feel immediately is a ’50 or 60′, is quickly re-identified by applying the perspective scale as a lower number, commonly at a ’20’ or below. This ‘self-check’ then allows us to respond more appropriately and effectively.

Recognise that every emotion has a place. Having emotions is normal and expected. However, being overly-emotional on a consistent basis can be detrimental to your credibility, perception and effectiveness.

 

Learning to take control of immediate emotional responses is an important aspect of being emotionally intelligent. Through use of the perspective tool, you will strike a balance between the initial emotion-laden reaction and the purposeful logic that enables a balanced conversation and approach. With practice, you will be able to apply the Perspective Scaling Process within seconds. In fact, it is a great opportunity to pause and take a breath prior to responding.

Related: Relationships – Understand Your Team to Lead Effectively

Perspective is gained through understanding. That is, understanding of self and others. The most effective and simple way to improve understanding is to ask key questions. Positioning these questions in a way that makes it more about understanding and less about challenging perceptions take some of the heat out of the moment. It also demonstrates that you are listening to what has been said.

Depth in this skill come from paraphrasing and delving into the answers provided. This is what I call ‘layer 2 and 3 questioning’. Accepting the first response from someone generally provides little opportunity to truly understand. Without understanding, our assumptions commonly lead us to make incorrect decisions; see things only or primarily from our perspective or value-set; and similar, less effective responses.

When we see things primarily from our own perspective, it is difficult to genuinely influence others. Seeking understanding and caring about those closest to you, at work or home, builds trust, relationships and ability to influence.

How you demonstrate this care is up to you. However, taking the time to consider all views; seek understanding of what matters to you and others; providing appropriate context; and developing appropriate questioning skills are all ways to more meaningfully influence.

We show we care through our actions. What could you practice and do differently to more effectively influence those around you?

Don’t hesitate to contact CoachStation if you wish to discuss the Personal Values learning process or any other aspect of your development as a leader and person. We are always happy to meet new people and assist to improve capability and satisfaction.

Resources:

(1) Why Understanding Other Perspectives Is A Key Leadership Skill – Forbes

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Delegating Work and Tasks = Effective Leadership

Delegating work and tasks to your team members is one of the most necessary and important skills of leadership. It also remains one of the most challenging for many new and experienced managers.

However, there are several things you can do to develop this skill.

In order to free up space to be more strategic, have a greater impact, be more efficient, and achieve work/life balance, delegating appropriate tasks to others is necessary and even required for managers today. This can feel risky – especially if the leader is high controlling, is a perfectionist, or has a heavy workload.

CoachStation: Leadership and Delegating

Photo by Dylan Gillis on Unsplash

The art and science of delegating to others begins with your own sense of comfort in releasing responsibility of what you control. Many managers struggle with this. Delegation and control are common topics with my coaching clients. They recognise the importance of delegation and how it can serve them, but some still struggle with letting go.

Effective leaders who climb the corporate ladder are skilled at delegating and developing people. (1)

The first step is to define what tasks are to be delegated. This begins with your ability to prioritise. Using the decision matrix below, you can separate your actions based on four possibilities.

  1. Urgent and important (tasks you will do immediately).
  2. Important, but not urgent (tasks you will schedule to do later).
  3. Urgent, but not important (tasks you will delegate to someone else).
  4. Neither urgent nor important (tasks that you will eliminate).

The great thing about this matrix is that it can be used for broad productivity plans (“How should I spend my time each week?”) and for smaller, daily plans (“What should I do today?”). (2)

This process is easier if you learn to apply conscious and deliberate decision-making.

I often say to clients, “if you don’t control things, they will control you”. This tool may provide an opportunity to improve. Prioritising tasks by urgency and importance results in 4 quadrants with different work strategies.(3)

 

The most effective leaders and people schedule time for important, less-urgent tasks and activities. As the video explains, the less-important, but urgent tasks can often be delegated. It is not about being obsessive, but rather ensuring the things that matter the most actually occur. Once priorities have been established, one of the most effective methods of aligning actions with team member is via 1:1’s.

Related: Management – Communication and Accountability In One-On-Ones

Formalising expectations and ensuring that real understanding exists regarding the work and tasks required is a key component of an effective 1:1. Good leaders see this time as an investment not a cost, therefore rarely compromise on making the most of the opportunity.

Quite simply, with the pace and expectations of modern organisations, if it’s not scheduled it rarely happens.

I have noticed in recent years when coaching and mentoring that there is a relatively consistent behavioural trend in those who delegate least often. The unwillingness or lack of awareness to delegate to others often stems from a lack of the managers self-confidence. This is also regularly displayed by those managers who also struggle with the idea of team members working remotely.

It is difficult to learn to lead well and trust others if you don’t trust yourself.

One of the most difficult transitions for leaders to make is the shift from doing to leading. There’s a psychological shift to focus your attention on areas that are vital to the company and become less involved in the daily tasks. That shift can bring about fear. “What will happen if I let go and delegate that responsibility? Will I be able to make the transition to my new role and focus? Will I be seen as less vital if I delegate certain tasks? No one can do it as good as me.” It’s a leader’s responsibility to focus on the success of their employees.

You retain your top talent by keeping your employees engaged, empowered and letting them develop their skills to become leaders. A leader’s second responsibility is to determine priorities. Third is to address projects. (4)

Often leaders delegate tasks when they should be delegating authority. If you delegate tasks, you get followers. If you delegate authority, you get leaders.

Craig Groeschel

A recent Forbes article asks a great question, “How do you know if you need to delegate more?”

  • Red flag No. 1: You say things like, “I’m overwhelmed. I get sucked into too many meetings,” or “I’m drained by all of the decisions that I have to make.”
  • Red flag No. 2: Your ability to unplug can only be measured in hours, not days or weeks.
  • Red flag No. 3: You don’t delegate a task because a portion of the process is complex or has exceptions.
  • Red flag No. 4: You once tried to delegate a responsibility and it didn’t go well, so you took the task back.
  • Reg flag No. 5: You find yourself stuck in a decision bottleneck, leading to inaction on many fronts.
  • Red flag No. 6: You aren’t happy or fulfilled at work.
  • Red flag No. 7: You claim you don’t have time to delegate or train someone. (4)

As a new manager you can get away with holding on to work.

Peers and bosses may even admire your willingness to keep “rolling up your sleeves” to execute tactical assignments. But as your responsibilities become more complex, the difference between an effective leader and a super-sized individual contributor with a leader’s title is painfully evident.

In the short term you may have the stamina to get up earlier, stay later, and out-work the demands you face. But the inverse equation of shrinking resources and increasing demands will eventually catch up to you, and at that point how you involve others sets the ceiling of your leadership impact. The upper limit of what’s possible will increase only with each collaborator you empower to contribute their best work to your shared priorities. Likewise, your power decreases with every initiative you unnecessarily hold on to. (5)

The irony of poor delegating is that it serves no-one well.

The manager is most often overwhelmed and performing poorly; team members can easily become bored and work becomes repetitious; trust and relationships are diminished; skills, capability and competence don’t grow; confidence in self and in others is not built and can in fact, be reduced; and, results are being limited, amongst other impacts.

The opposite is just as true. Through effective delegation, real opportunity to engage your team members and positively influence results can be gained. The challenge: if you improve your delegating capability, would you become an even better leader? It’s always a choice.

Keep growing and enjoying!

Resources:

(1) 7 Tips for Letting Go as a Manager: Blanchard LeaderChat

(2) How to be More Productive and Eliminate Time Wasting Activities by Using the “Eisenhower Box”

(3) Introducing the Eisenhower Matrix

(4) Great Leaders Perfect The Art Of Delegation: Forbes

(5) To Be a Great Leader, You Have to Learn How to Delegate Well: HBR

 

 
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Management: Communication and Accountability In One-On-Ones

Few managers and leaders are conducting useful one-on-ones and when they do, often miss the mark in making them effective and productive. There is value in learning how to facilitate a one-on-one that provides value for all involved.

Two of the most important, yet under-rated skills for managers and leaders are listening and questioning. To be present and focused and know what key question to ask at the right time add value to any relationship and discussion. They are particularly important during one-on-ones with your employees and offer a couple of great examples of development opportunities. Yet, there are many more growth areas that can be learned and practiced as a leader through focused, individual time spent with each team member.

CoachStation: Management, Leadership Coaching and One-on-Ones

One-on-ones are a tool and a process. When conducted well they are an incredibly useful and effective part of leadership and developing effective relationships. The opposite is just as true. When avoided, gaps and misunderstandings often exist as a direct result. Your willingness to learn how to conduct one-on-ones effectively will have a direct impact on your team and your results. Outcomes and benefits include; each team member will be more engaged; trust is increased; the leader an employee earn the right to be heard; influence improves; and you both earn the right to discuss relevant, meaningful topics.

The most effective one-on-ones are action-oriented and holistic in their approach. This means that all aspects of the employee’s performance and mindset are discussed.

If you aren’t having one on ones with your team, you’re missing out on an incredible motivating, problem solving, pressure relieving opportunity to help and grow your team. But even if you’re totally bought into starting them, it can be intimidating to actually get started. Like the first time for many things, when you start, it’s easy to feel unsure what to do. When you start, there can be many questions like:

  • What do I talk about?
  • What do I say to my team?
  • How often should I have them?
  • What if my team doesn’t want to talk to me?
  • When should I schedule them?
  • …and many more. (3)

All good questions that are addressed in this blog. But, first things first.

It is of great interest to me how few managers bother with meeting formally in any capacity on a regular basis with their team members. Taking this one step further, it is a shame how many managers avoid this key part of their role. It is too easy to get caught up in the operational and tactical aspects of management. Being a leader compels contact and connection with your direct reports. Although many fail to make the time for this, it is in fact an obligation of being a leader. To feel the many benefits and rewards requires a conscious plan to engage and persist whilst practicing the skill-sets that make it work.

To see time dedicated to each team member as somehow negotiable misses the point regarding being a leader.

Worldwide, the percentage of adults who work full-time for an employer and are engaged at work — they are highly involved in and enthusiastic about their work and workplace — is just 15%. That low percentage of engaged employees is a barrier to creating high-performing cultures. It implies a stunning amount of wasted potential, given that business units in the top quartile of our global employee engagement database are 17% more productive and 21% more profitable than those in the bottom quartile.

Businesses that orient performance management systems around basic human needs for psychological engagement — such as positive workplace relationships, frequent recognition, ongoing performance conversations and opportunities for personal development — get the most out of their employees. (1) If spending time with your team members is not your key priority you are missing one of the most valuable aspects of your role as a leader.

Communication, clarity, context, expectation setting, checking for understanding and similar key requirements form part of this discussion.

Consolidation and reinforcement occurs in between formal sessions, during ad-hoc catch-ups. They are extremely valuable and important. However, there needs to be a formal, established rhythm where real and honest discussion can take place. This should be done in a private setting where both the leader and employee can feel comfortable to raise any relevant points. These discussions form the basis for most performance reviews and development opportunities. The chance to reduce or remove assumptions is also of great benefit.

An effective one-on-one is a discussion with purpose. It has two-way communication and feedback; invites self-assessment; invests in the relationship; and has actions and outcomes.

10 Ways Leaders Aren’t Making Time for their Team Members (Infographic): Blanchard LeaderChat

There is something to be said, however, about occasionally changing the setting. Some of the best one on one discussions I have had occurred during a walk around the block or at a cafe’.

As with all relationships, it is important to know your team members well enough to know what their preferences are.

Clearly,  going for a walk with an employee with health issues might be challenging and potentially do more harm than good, for example.

I often hear statements from managers like, “my door is always open”. The assumption that this style creates opportunity for meaningful discussion is flawed.

Not all of your team members will approach you proactively to raise all of their issues and successes. Quite often the key few will ‘pop into your office’ to vent or raise concerns.

Regularly the same employees will chat about the same challenges and points, visit after visit. Reactive conversations based on specific issues become the norm.

Of course, not all of your team will approach you just because you ‘offered’, One-on-ones provide the alternative options. Personal and professional points are discussed.

You need to give these meetings a fair amount of time to make sure you really dig into issues that are bothering them, fully explore ideas with them, and have a good opportunity to coach them when needed.

You’ll also build their confidence and trust in you that when they come to you with a problem you will not only listen, but help them do something about it. (3)

One-on-ones are proactive in nature, identifying and addressing things before they escalate.

The ‘door is open approach’ is reactive and covers the select few issues that your team members choose to raise – it assumes too much and is quite a lazy approach. It is often an approach based on the manager – their fears, self-doubts and lack of confidence to manage the conversations. The one-on-one should be mostly about the employee. Conversely, relationship-based one-on-ones are proactive as they delve and discover opportunities that may not have been identified without facilitating and questioning.

The discussion is meaningful in that it maintains flow and momentum in actions, progress and meeting goals.

The ironic part of this mindset is that a focus away from your team rarely ends well. The most relevant and impactful way to be able to influence outcomes and results is via the effectiveness, capability, competence and confidence of each team member. This takes focus and development. To assume that this growth will occur without your guidance and assistance as their immediate manager/leader reflects inexperience or avoidance. Related to this, emphasis on results and outcomes without understanding the inputs and contributors drives managers towards the wrong focus. This could appear as an unsupported challenge or even worse, a threat or coercion.

I have already touched on a few key benefits of one-on-ones. However, the most important element references the risks if you don’t formalise these discussions.

What causes some people to fully commit to the team and give their max effort while others don’t? It’s trust. In research conducted by The Ken Blanchard Companies and Training Magazine, over 60% of respondents say the most important factor influencing the effort they give to a team is how much they trust their fellow teammates.

Having high trust in your teammates frees you up to focus on your own contributions without worrying about others following through on their commitments. Trusting your team gives you freedom to take risks, knowing your teammates have your back and will support you. Team trust allows you to have open and honest dialogue and healthy debate that leads to better decision-making, and conflict gets resolved productively instead of people sandbagging issues or sabotaging the efforts of others. But developing trust in your teammates doesn’t happen by accident; it takes an intentional effort to proactively build trust. (2) It is a very similar factor when considering the relationship between a leader and direct report…but, more impactful in most cases.

Trust cannot be built from afar or in spite of the effort to develop effective relationships. Regular one-on-ones provide that opportunity.

When you have scheduled the sessions, commit to them. Cancelling or constantly moving the one-on-ones sends a very clear message about your priorities. Remember, most leaders have around 160+ hours / month to accomplish their work. Focusing on the single greatest impact on the success of that work (hint: your team members) for 10-20 hours / month seems like a pretty solid investment! Let your team know you want to have one on ones to help them. If they’ve never had them before, they may not know what to expect, so it helps to give them a little background before the first one. (3) Over time, you can shift the accountability of scheduling and agenda-setting to your employee.

Regular conversations that contain actions and outcomes create a baseline for development. The CoachStation REOWM Leadership Accountability model provides a solid framework to assist in your one-on-ones. Access a copy of the REOWM model and explanations for each of the 5 steps here.

It is important to spend a few minutes preparing for each one-on-one.

Leadership expert, Kevin Eikenberry correctly states that: the best meetings have agendas, and while your one-on-one meetings likely won’t have a formal agenda (although they could), for them to be most effective and productive, both parties need to be clear on the expectations, goals, and outcomes for these meetings. Since you are likely having these meetings already without this clarity, make this a topic of conversation the next time you meet.

As a leader, don’t just assume others know what you want from these meetings – talk to them and share your needs and goals for your one-on-ones.

As a team member ask for what you need.  If you are hoping for/need something from these meetings (like more direction, for example), ask for it. (4)

I have found that a consistent agenda containing 3 key elements works well in establishing a standard, expectations and agreed outcomes:

Agenda:

What’s on your mind?

What would you like to discuss?

Progress:

How have you gone since we last met?

Did your actions work?

What did you learn as a result?

How do you know they worked?

Actions:

What do you need to do to reinforce and consolidate recent learning and actions?

What have you taken away from today’s one-on-one?

Are there any new potential actions?

There is value if your team member takes control of the meeting. It may take a couple of one-on-ones for them to get comfortable and understand your expectations and how best to apply them, but it is their time, so your employee should own it. Support them into this though, being fair and clear about how this looks and what they should do.

Too often the one-on-one meeting becomes tactical and just about day to day issues and tasks.

 

Access additional great examples of coaching questions you can use in any discussion – 50 Power Questions

Self-assessment and reflection is generally more useful than solely providing feedback. You will find that through asking the right questions and listening well, there is much to learn about each person. You can then provide your own thoughts and feedback throughout the discussion, in response to your employee. It may seem subtle but is actually a significant shift in accountability and ownership. It also makes the session easier for the leader as they quickly learn that they don’t have to have all the answers. These details are important, but if you want to have more effective and valuable one-on-one meetings, think bigger picture.

As a leader, be observant, and make coaching and feedback a part of the list of things you routinely talk about in these meetings. Consider asking for feedback on your performance too.

As a team member, if you want more feedback in general, or specific guidance on a situation, ask for it. The one-on-one meeting is a time you will have your leader’s attention, so use it to get the feedback you need. (4) Regular follow-up and development of accountability provides momentum and progression.

Monthly meetings are ok, however fortnightly is best in my experience. It is generally better to conduct fortnightly one-on-ones of 45 minutes in length compared to monthly sessions of an hour or longer.

This does depend on the number of direct reports, employee tenure and competence, amongst other judgements you must make. Finally, a good rule-of -thumb to follow is to make sure that each one-on-one covers 3 key categories. Assuming a 60 minute session is scheduled, break the session into thirds or 20-minute segments:

    • 20 minutes: Tasks = Focus on results, tasks and operational work i.e. the things that your employee does.
    • 20 minutes: Self = Self-reflection and discussion regarding the employee themselves – how do they feel? What is going well? What isn’t?
    • 20 minutes: Others = Feedback and self-assessment regarding their relationships – with you as their leader; with their peers; with their direct reports; other relationships e.g stakeholders.

The timing of 20 minutes for each segment is indicative and obviously can be altered, depending on the conversation and flow. The critical aspect is that all 3 elements are covered during each session.

Without a doubt the biggest challenge for most managers is to conduct a one-on-one at all.

Feedback I receive is that most managers don’t conduct one-on-ones and if they do, they are not that useful because they focus solely on segment 1 – results, KPI’s and tasks. Greater improvement and objectivity is gained when the leader focuses on how the results are achieved. You cannot influence a number or historical result. This information is important to identify insights and trends, leading to potential actions. But, in itself, it offers little direction or future action. Identifying why the results are what they are has purpose and potential for goal establishment.

One-on-ones are a critical aspect of leadership. This time together provides opportunities that do not present themselves to the same depth through casual, ad-hoc discussions. If you are a leader and have read this far, I encourage you to reflect on the progress and effectiveness of your one-on-ones and your team.

It’s a problem to be unaware of this aspect of your role. However, it is negligent to gain awareness and continue to miss the opportunity. As always, it is your call, but your team members will ultimately thank you for meeting your responsibilities and assisting them via facilitating useful, engaging and purposeful one-on-ones.

 

Resources:

(1) State of the Global Workplace 2017: Gallup Global Report

(2) The 1 Factor That Determines How Hard Your Team Works: Blanchard LeadershipChat

(3) Manager’s Guide: How To Start One On One’s With Your Team: Lighthouse

(4) 5 Ways To improve Your One-On_one Meetings: Kevin Eikenberry, Leadership Digital

 

 

 

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Coaching Leaders: Learning To Lead

Organisations regularly fail to set their leaders up for success.

When it comes to development, up and coming managers and leaders themselves are just as responsible and culpable. Coaching provides the opportunity and impetus for growth and change.

CoachStation: Leadership and Management Coaching

Source: Unsplash – Ethan Sykes

The statements above may seem confronting, yet the evidence continues to present itself in organisations throughout the world. Few people I know personally and professionally feel that they are supported and developed consistently well by their leaders. Those who do should feel very lucky. Leaders who have sought development and coaching are significantly more likely to engage their team members. Coaching leaders are also more likely to develop and maintain solid relationships and connections with those they work with. This is important as employee engagement rates continue to fall or at best, remain stagnant.
According to the recent Gallup State of the Global Workplace report, 85% of employees are not engaged or actively disengaged at work. The economic consequences of this global “norm” are approximately $7 trillion in lost productivity.

Eighteen percent (of employees globally) are actively disengaged in their work and workplace, while 67% are “not engaged.”

This latter group makes up the majority of the workforce — they are not your worst performers, but they are indifferent to your organization. They give you their time, but not their best effort nor their best ideas. They likely come to work wanting to make a difference — but nobody has ever asked them to use their strengths to make the organization better. (1)
Becoming an effective leader does not happen by accident. Leadership and management coaching support provides the opportunity to grow professionally and personally. Skill and capability development, along with gaining an understanding of how to work with different people are important attributes. That makes sense, however, possessing the right skills is only part of the story.
Other critical factors are just as important. Knowing the right question to ask at the right time. Genuinely listening and delving to get to the nub of the matter. Learning how to influence. Caring about others as much as yourself, are all vital leadership traits. Beyond standard development, how else can you obtain the right skills and behaviours?

By building on the skills listed above you will earn the right to lead others. Deciding that this is your path is a great first step. Too many of us fail to challenge our comfort zones and follow through on what we believe and who we are. This sort of compromise leads to a lack of contribution and fulfilment.

What’s the secret? It’s this: we rose to our leadership positions because we were good at a certain skill not because we were skilled at leading others. We were promoted because we personally created great results. And, now that our job has shifted into a leadership role, we realise that we’re responsible to do the one thing we were never actually trained to do—lead, inspire, and motivate other people to become their best.
I never had training on how to be a leader, and frankly leadership is earned not given so I’m not sure it’s something that can be learned in a classroom,” said Matt Rizzetta, CEO and Founder of N6A, a public relations and social media agency based in New York and Toronto. “I came from an agency background and couldn’t understand why so many failed to see that the lifeblood of a services business is its people.

If people are what makes your business tick, then that needs to be the first place you look to invest and innovate. You need to see the correlation between the service product and the internal culture. The two should be interchangeable.

If you create a unique and rewarding internal culture for employees you’ll likely create a unique service experience for customers, and there will be performance benefits for both. That’s why I started my own company—not because I thought I was a leader, but because I knew that, by creating a better environment for employees we would create a better product for clients, and ultimately everybody would win. (2) Developing effective coaching skills and capability is one way to positively influence the culture and environment.

If you see this type of time and effort as a cost, not an investment, you will never commit fully. And you will truly struggle to influence and lead others.
  1. It is imperative to spend the time upfront to identify and recruit the most appropriate and effective leaders. The time spent getting this right is an investment, not a cost. Get it wrong however, and it will feel like a price you have to pay for far too long.
  2. Dedicating suitable levels of effort in developing leaders internally, prior to the opportunity. This rarely happens in reality, yet is one of the most simple and effective ways to confirm suitability and set up the new leader for success. Success for the leader, team and organisation.

Seek additional understanding and knowledge from whoever and wherever you can. Reinforcement of your existing understanding; exposure to new ideas and thinking; whilst broadening your mindset and skills comes from many sources. Seek them out. Be deliberate.

Being a leader can be challenging. It is also often rewarding, both personally and professionally. However, it takes effort, persistence and time, which it seems many people struggle to understand and apply. There are no short-cuts, but there is opportunity. (3)

The opportunity to improve individual and team leadership is available to most. The chance to make leadership development a priority and expectation within your organisational culture can make a real difference to whether people bother. Leadership is not a negotiable asset. We are all looking for more from our workplaces and our leaders and bosses are the linchpin to make this happen. What does this look like?
Google released two projects over the past few years that provide evidence of where our focus should be. Project Aristotle found that the firm’s best team’s exhibited a range of soft skills. Top ideas often come from so-called B-teams comprising people who were not always the smartest in the room, but excelled in team based environments.

Along with mentoring, leadership and workplace coaching is a great asset to receive and give.

Project Oxygen research in 2013 found that STEM (science, technology, engineering and mathematics) expertise was the last of eight traits in the company’s top employees. The seven most important were soft skills:

  1. coaching
  2. communicating
  3. listening
  4. possessing insights into others
  5. being empathetic and supportive
  6. critical thinking and problem-solving
  7. ability to make connections (3)
There is no doubt that the most effective and respected leaders in any role or organisation are those who recognise that they are not in their role because they have all the answers.

They are honest in their own self-assessment and seek the same of others. They are successful because they understand their own strengths and limitations, possessing the self-awareness and desire to surround themselves with a team who have supporting strengths and skill-sets that contribute to the effectiveness of the team.
Effective leaders are accountable to themselves and take on the responsibilities for their role, inputs and outcomes willingly and with purpose. This is not a one way street. Organisations must support their current and future leaders and continue to provide relevant and genuine development and growth opportunities. (5)

As we’ve travelled the globe and spoken to leaders from all different industries we’ve come to find the best leaders are open and honest about one simple thing—that they’re in their position not because they were necessarily skilled or credentialed at leading people, but instead because they sincerely cared about other people. They cared about helping others become the best they could be.

This is the one thing leaders need to understand—that a title doesn’t mean you know more, that years on the job don’t always mean you should be making all decisions, and that cheering for your employee’s success is the number one thing you can do as a leader to inspire greatness.
“The question every leader should ask their people is, ‘How can I help you become your best?’ instead of ‘How can you help me?’” (2)
Coaching your employees encourages self-reflection and accountability: two topics that are commonly raised in my coaching and mentoring discussions. A recent article by Amy Bach consolidates these key points. For anyone in a position that involves leading others, the ultimate decision remains.

Will you choose to focus on being a competent manager, or take up the more complex but also more rewarding challenge of committing to being a truly influential leader?

Leaders achieve through others. They develop, empower and motivate people, shape team culture, display courage and resilience in the face of adversity: and underpin all of this with something that cannot be taught, but can certainly be chosen. Lead with passion, authenticity and a commitment to making a positive impact in the workplace. (3)
A genuine leader and manager will read this and feel a connection with the words. Not simply as a concept, but recognised through action. It is too easy to continue on the path of acceptance or avoidance. You have a choice. It ultimately comes down to your answer to the question: what kind of leader do I want to be?

Resources and References:
(1) Dismal Employee Engagement Is a Sign of Global Mismanagement: Gallup.com
(2) The One Truth You Should Know That Most Leaders Keep Quiet: Forbes.com
(3) The Leader Journey is Long and Worthwhile: CoachStation
(4) Forge Magazine: Vol 4, No 1 – 2018; pages 6
(5) Are We Setting Our Leaders Up For Success?: CoachStation

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Relationships: Understand Your Team to Lead Effectively

There is little doubt that being a leader offers many challenges and rewards. Being close to those you lead via proximity and emotionally provides the opportunity to meet the challenges and feel the benefits and rewards. 

Leaders who are present and accessible concentrate on more than simply having an ‘open-door policy’. They build relationships and understand their employees as individual people.

 

As we begin another year, I have found myself reflecting on the past 12 months. There are often trends and themes that emerge when thinking about my clients and the coaching environments I have been exposed to over this period. One of the over-arching themes for last year was the challenge between available time (perception and reality…but that is a different topic for another time) and the willingness/ability to develop effective relationships in the workplace.

Initially, too many of my clients view the connections between themselves and their team members as negotiable or secondary to their ‘real work’. Relationships and connecting with your employees is a cornerstone of leadership. They are actually non-negotiable if you truly want to lead.

 

Being caught up in the ‘doing’ is a major part of the reason why so many of you feel time poor. You must invest to get a return. The decisions and investment made in your employees now has a greater pay off than continuing to do what you have always done…and being frustrated or disappointed in the results.

 

Relationships matter to all of us, both in and out of work. Being a leader is much more than just possessing the skills and attributes. It is also about being present and personable. Connecting with people is a major strength if you wish to influence and much of leadership is based on being influential. Developing a relationship is not the same as a friendship. It is more relevant to be trusted and trusting; honest and vulnerable; self-aware; respected and respectful; and other related attributes.

This does confuse some people. In fact, I have had discussions with a couple of senior leaders over the years who categorically state that it is impossible to maintain close relationships with those you lead. Maybe, but not always. Oversimplifying or generalising misses the points about relationships needing to be individual and personalised.

 

 Amongst many important skills, to lead is to influence and inspire. To do so, you need to know more about your team members than you think. You must connect and understand people to make relationships impactful.

 

To influence and inspire requires a mindset that other’s ideas, opinions and thoughts are at least as important as your own. Understanding people matters. To do this well, you need to know your team member’s as individual people.

 

Read: Trust – The Cornerstone of Relationships and Leadership

 

The many, many challenges that can occur in the workplace and within relationships can be best met and overcome through solid relationships. When you trust the message deliverer you are more likely to actively listen and buy into the point being made. This includes those times when the message is a positive one; a challenging conversation; or of mutual benefit. Of course, the need to develop trust works both ways. Essentially, you need to earn the right to have whatever conversation is required. Without a trusted relationship most conversations feel challenging. They can also be stressful and do more harm than good, exaggerating the lack of trust that exists in the first place.

 

It is difficult to influence from afar. How can you lead and influence people if you are rarely available? If you don’t know each team member personally and are unaware of their motivators, values and similar traits you will miss the mark.

 

Maintaining effective relationships also helps with decision-making, particularly when considering employees for promotion; assessing performance; or, thinking about filling secondment vacancies. Identification of core employees, their strengths and potential is more accurate and effective when you know your people. The benefits of getting this right are many, for all involved.

Nothing here is intended to replace the foundational work of leadership development. Higher levels of engagement, greater entrepreneurialism, and a more inclusive culture are less quantifiable but no less valuable benefits. (2)

Having the foresight to tackle any leadership needs in a proactive way is the first and best step you can take. A recent survey conducted via SmartBrief shows that leadership challenges are the biggest concern for business people when they think about 2018. Spending an appropriate amount of time focusing on developing the next generation of leaders, before they are promoted is a rare strategy. Yet, it remains amongst the top challenges and concerns for business leaders and owners.

CoachStation and Relationships: Leadership & Business Concerns 2018

SmartBrief on Leadership: Biggest Business Concerns for 2018

Searching for the next generation of business leaders represents one of the biggest headaches for any organisation.

 

Most, in our experience, rely on development programs that rotate visible high fliers, emphasising the importance of leadership attributes such as integrity, collaboration, a results-driven orientation and customer-oriented behaviour.

 

Many, understandably, also look outside the organisation to fill key roles despite the costs and potential risks of hiring cultural misfits.

Far fewer, though, scan systematically for the hidden talent that often lurks unnoticed within their own corporate ranks. Sometimes those overlooked leaders remain invisible because of gender, racial, or other biases. Others may have unconventional backgrounds, be reluctant to put themselves forward, or have fallen off (or steered clear of) the standard development path. Regardless of the cause, it’s a wasted opportunity when good leaders are overlooked and it can leave individuals feeling alienated and demotivated. (2)

The relationships that you form with each of your direct reports are central to your ability to fulfil your three core responsibilities as a manager: Create a culture of feedback, build a cohesive team, and achieve results collaboratively. But these relationships do not follow the rules of other relationships in our lives; they require a careful balancing act.

 

You need to care personally, without getting creepily personal or trying to be a “popular leader.”

 

You need to challenge people directly and tell them when their work isn’t good enough, without being a jerk or creating a vicious cycle of discouragement and failure. That’s a hard thing to do.

When you can care personally at the same time that you challenge directly, you’re on the way to successful leadership. The term I use to describe a good manager–direct report relationship, and this ability to care and challenge simultaneously, is radical candor. So what can you do to build radically candid relationships with each of your direct reports? And what are the pitfalls to avoid? (3)

CoachStation & Relationships: 8 Ways to Be a Better Leader

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • More productivity, less place

More leaders have teams who are remote some or all of the time. If you have worries about what people are doing when they aren’t nearby, it is time to let that go.

In most cases, people are more productive when they have fewer of the distractions that naturally occur at work.

Focus on your productivity and supporting the productivity of your team, wherever they may be working.

  • More influence, less power

For far too long too many leaders have tried to play the power card as if it was the only card in their hand. There is an inherent power imbalance between you and those you lead, but there is far more to leadership than just using your power.

Focus your development on being more influential; working on skills and relationships with individuals to create an environment where people choose to follow.

This is related to the last item on this list, and it is too important to overlook!

  • More trust, less micromanagement

You don’t want to be led by a micromanager, and neither does your team. While a lack of trust is far from the only reason leaders micromanage, it is often the biggest perception your team has of this tendency. Work to build your trust in your team members – you will be rewarded in many ways, and likely you will feel less need to micromanage too.

  • More coaching, less “annual performance review”

I have far more to say about the annual performance review than can be shared here, but the fact is that you need to coach more frequently. If your organization requires an annual performance review, it will be far easier and far more effective if you are coaching regularly. When you do that, most of the stress goes out of the performance review; and performance will improve and improve sooner.

  • More intention, less routine

Routine helps us navigate our world, but doesn’t allow us to change. Routine is the worker bee of the status quo.

As a leader, you must expect more of yourself and your team than the simple status quo. This means you must be more intentional about what you want to accomplish and about your behaviors and choices.

Don’t rely solely on routine; re-examine them to make sure they are serving your best interests.

  • More “us”, less “them”

I challenge you to change this in your thinking, and one way to test it is in your words. Read your emails, read your memos. Listen to what you are saying. Speak more inclusively and with more personal pronouns. This shows your ownership and shows your team where they stand in your mind.

  • More listening, less talking

You know this is important and it is pretty simple. Talk less. Engage with your team by listening, not by talking. Ask questions, then be quiet. When you listen, you can learn. When you really listen, you show people you care about their message and them.

  • More commitment, less compliance

You want commitment from your team, right? If so, you need to lead differently, be more intentional and focus on influence. (4)

 

The question remains: how can you genuinely identify the next group of leaders for your business if you don’t have relationships with them, or those they report to?

 

Personality based decision-making and biased judgment continues to be a major point of failure for many organisations. Additionally, promoting team members based on the fact that they excel in their existing role is often fraught with risk also. But, organisation’s make this same mistake every day.

The importance of relationships cannot be overstated. In our personal and professional lives most of us want to feel connected to people we care about and the things that we do. Our observations working with many organisations and coaching hundreds of people in recent years has highlighted the importance of trusted relationships. So, consider in your team and organisation, how well do you meet this need?

 

Resources:

(1) SmartBrief on Leadership

(2) McKinsey: Finding Hidden Leaders

(3) Harvard Business Review

(4) Leadership Digital: Kevin Eikenberry

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Avoid a Common Leadership Mistake: Empower Your Team

Effective leaders make shared goals clear. They also clarify the role we each play in achieving them.

Leaders empower their team members and hold them accountable for delivering agreed results.

However, to inspire and empower you must have a connection with your team members…a relationship.

CoachStation: Steve Riddle, Empower, Leadership and Coaching

The words and concept in the heading above could not be clearer. The message and need to establish accountability cannot be understated. Making this real in practice is the challenge.

How many of us truly provide the context and create the environment where trust and accountability are encouraged? Do you empower or dis-empower?

A few weeks ago I facilitated a ‘Lunch and Learn’ session with one of my clients. The session formed part of a week-long focus on leadership. Other speakers included representatives from Blanchard International and BTS Australasia. I was provided with guidance on the session topic, which had to relate to coaching and leadership. We were fortunate to have Max from Sketchvideos recording the key points from each session, as highlighted in the image above.

Many of us have the opportunity to influence, lead and manage people either directly or indirectly every day. Like most leadership and people-related skills, this requires practice and effort. It is important to understand the key points and areas to focus on and practice whilst developing yourself and those around you. In the lunch and learn sessions, I discussed the core traits and skills that the most effective leaders possess and apply every day.

To empower is to provide opportunity for buy-in and success for individual employees and your team overall.

One of the most important, yet often missed elements is to establish agreed expectations and standards. Clarity of expectations provides a greater chance that your team members will complete tasks and actions in an efficient and timely way. It is virtually impossible for an employee to feel empowered if there is disagreement or misunderstanding in what they are expected to do each day. Most critically, clarity allows each person to engage in their roles and hold themselves accountable.

Most managers are more comfortable discussing and holding team members accountable for the objective aspects of their role for example KPI’s; KRA’s; results etc. They are often less comfortable influencing the ‘seemingly subjective’ aspects of the role. As highlighted in the associated graphic, we often do more talking and telling than asking and listening. This is particularly prevalent when managing people, during 1:1’s and appraisal-type discussions.

By telling and informing, the leader is assuming a lot and making it more about themselves. Who’s 1:1 is it anyway?

Too often managers are fearful about how to establish expectations and hold these conversations. Particularly when the goals and standards are seemingly subjective and are less quantifiable. With the right skills and practice, accountability is possible to apply, no matter the details of the performance expectation or requirement.

Once agreed, the commitment to meet the expectation is implicit, whether objective or subjective in nature.

It is worth considering whether this point applies to you? Take a moment to reflect on how often you deliberately focus on agreed expectations. Check in with your team…you may be surprised at the response. Additionally, there are other skills and traits that employees look for in their leaders. The graphic below highlights a recent survey that asked which leadership traits and skills were most important.

Leadership Skills Survey Results_HBR

Whereas, most of them are reasonably obvious, we can all think of manager’s who fail more than succeed in demonstrating the skills through action. The skills can be developed. What is one of the best ways to influence most, if not all, of the leadership skills listed above? Coaching! Being coached and developing others through coaching has tangible and measurable benefits. Many of these outcomes are the skills that our employees are looking for. How do we know this? Because feedback and survey after survey tells us so.

A leader only has to become moderately proficient in most of the skills above to be an effective and productive leader. Perfection across all skills is not required. In fact, it is not possible. However, taking the time and putting conscious effort into growth and development provides many benefits…to yourself and your team. Although, it is worth remembering that knowing and doing are not the same thing! Oddly, they are the same traits and attributes you are looking from from your leaders. Yet, we often see what we provide and what we get in different contexts and degrees of self-expectation.

Genuine progress is made through taking action, developing skills and closing any gaps.

Managers can attest to this experience: You ask an employee to carry out a task that has enough flexibility for creative input. Rather than making their own decisions, the employee comes to you with an onslaught of questions, trying to pin down the exact parameters of the task. You become exasperated, wondering why the employee has to ask you permission for every tiny detail.

This isn’t an unusual phenomenon – it can be difficult to break out of the leader-follower mindset at the workplace. In fact, researchers from Penn State, Claremont McKenna College, and Tsinghua University find that only rare, “transformational leaders” are able to prevent employees from being excessively reliant on their bosses, cultivating instead a staff that feels empowered and self-guided.

Trust and business acumen are some of the cornerstones in building this type of work culture.

We can use this wisdom to train informed and decisive teams that we can trust. (1)

To empower is to provide opportunity for involvement and input into the conversation; understand what matters most to each person; and have a say into the work being performed.

In Eyewitness to Power, David Gergen writes, “At the heart of leadership is the leader’s relationship with followers. People will entrust their hopes and dreams to another person only if they think the other is a reliable vessel.”

There was a time when leaders thought their role was to exert power over others. No longer. Today’s best leaders recognise their leadership is most effective when they empower others to step up and lead. That’s exactly what the new generation of Gen X and Millennials expect from their leaders, and they respond with great performance.

With leadership comes responsibility. As Clayton Christensen wrote, “No other occupation offers as many ways to help others learn and grow, take responsibility and be recognised for achievement.”

It’s time to lead authentically. You can do so by focusing on empowering others. 

A team of empowered leaders all rowing in the same direction is hard to beat. (2) It is only when we mature and grow as leaders that we realise most people have at least a general understanding of their own performance, successes and future development opportunities. Gaining more context through asking; developing a stronger connection and trust; and setting up the opportunity for more productive relationships ongoing, are all benefits. But, we don’t provide enough guidance through facilitating a discussion to help our employees draw these conclusions. These behaviours are most commonly a result of:

  • Avoidance and fear of our own capability to assist – “I won’t ask the question as I may not be able to do anything with the answer”
  • Prior poor examples, experiences or situations that have created self-doubt
  • Lack of skill and capability to lead
  • Selfishness – simply not caring enough about members of your team to bother (a strong indicator that this type of manager shouldn’t be leading teams in the first place!!)

The desire to build leadership skill takes time…just like every other skill or capability you have developed.

To coach and lead is to empower. But, we all must develop the capability to do this well. The graphic below provides a set of guidelines about how to hold an effective 1:1 and coach accordingly. You will notice there are more questions that statements. Your opinion and view can be fed into the conversation as it develops. Stop and consider whether a question may be more effective and provide greater understanding than a statement would.

Coaching & Mentoring Empower 5 Stages 1017

Giving up control and empowering your team can be a terrifying experience for many leaders. You might feel compelled to watch their every move and peek over their shoulders. But by monitoring someone’s every move, you’re actually impeding his or her ability to grow.

Give your team some space, trust them, and you might be impressed by what they’re able to achieve.

Breaking out of the traditional leader-follower mindset can help you create stronger staff bonds founded on trust, self-confidence, and achievement. When you create room for independent work and decision-making, your team might discover that they’re able to achieve far more than they originally thought possible. Test drive these leadership techniques, and see what your own team is really capable of. (1)

How do you think you might use this information to empower and assist your team?

Resources:

(1) Forbes.com

(2) Huffington Post

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Employee Engagement Survey Results: Fact or Fiction?

Employee Engagement surveys are barely worth the time and effort taken to produce them.

They certainly have questionable content and value for those organisations who rely on survey results for a genuine view of how employees feel.

Big statements, perhaps! But only if you have not taken the time to meaningfully investigate the reasons why employees might feel the need to provide over-inflated scoring that does not reflect reality.

Engagement continues to be a major factor in business success and focus for management.

We know this topic is big. Deloitte Global Human Capital Trends research (shows) 78% of business leaders rate retention and engagement urgent or important. HR leaders talk consistently about retention issues…and businesses all over the world are trying to build an inclusive, passionate, multi-generational team.

In fact…the issue of ‘engaging people well’ is becoming one of the biggest competitive differentiators in business.

The change we need to make is to redefine engagement beyond an ‘annual HR measure’ to a continuous, holistic part of an entire business strategy. If your people love their work and the environment you have created, they will treat customers better, innovate, and continuously improve your business.

Creating a high performance work environment is a complex problem. We have to communicate a mission and values, train managers and leaders to live these values, and then carefully select the right people who fit. And once people join, we have to continuously improve, redesign, and tweak the work environment to make it modern, humane, and enjoyable. (1)

There are many reasons why employee engagement surveys have limited value.

Not because the concept is flawed. It is more about respondent buy-in, bias and application of the process that creates the greatest anomalies. Three potential flawed assumptions that commonly interfere with understanding what engagement is and what it does for the organisation are:

  1. All employee responses are equally credible.
  2. Perfecting employee circumstances will drive engagement.
  3. Engagement alone drives results. (3)

Extending this thinking, additional elements that challenge the value of engagement surveys include:

  • Establishing KPI’s that are aligned to the engagement scores is a major failure point. Employees and particularly managers, who have a vested interest in obtaining a higher score may skew their answers. Particularly if the engagement results have a direct impact on their bonus, annual reviews or similar. If you doubt this point, it may reflect relationships and trust that exists with your employees and their willingness to be truly honest. Hard to hear. Maybe, but the most effective leaders don’t let ego, fear or self-delusion stop them doing what is right or true. In my role as coach, consultant and leader I have had many conversations with employees who deliberately inflate or affect scores based on self-interest.

Why would a manager be critical of their team or business unit when the onus and responsibility to ‘fix’ any real or perceived issues will fall back on them?

  • During my coaching engagements it has become clear that the links between culture, trust and transparency positively or negatively impact engagement survey results. Organisations that communicate well; recruit and develop leaders who support both the business and employees; are transparent and giving by nature; and genuinely support employees as people, often see this positive action reflected in results. Of course, the opposite is just as true.
  • The time invested in responding, compiling and supplying surveys is rarely worth the effort. Particularly when little is done to maximise the results through action and improvement. Essentially, for many organisations the return on investment is low. Too often the process is a ‘tick-the-box’ exercise. By pursuing employee engagement surveys, an organisation is establishing an expectation that they care and are looking for information to improve the performance and inputs of the business. Cynicism and apathy are the result when nothing is communicated or applied post survey.

In some ways an organisation is better to not create this expectation in the first place, than to ask for feedback and then do nothing with the data collected.

  • The perception of anonymity remains a concern for many. No matter how many times or ways the message of anonymity is stated, many employees doubt that the data truly remains hidden. To this day I speak with managers who spend time sifting through the comments trying to decipher which respondent made a certain statement. Clearly the point of engagement and leadership is being missed by these people. Unfortunately, the reasons a manager behaves in this way within the survey process generally reflects how they lead teams. In my experience poor leadership behaviours such as these are not isolated to engagement surveys. A manager who behaves in this way will generally be displaying poor behaviours elsewhere. This should be reflected in the survey (kind of the point), but is often not highlighted for the reasons listed. Ironic isn’t it! Additionally, anonymous input protects privacy but for this reason also means that specific targets for development cannot be identified.

The ability to translate how an employee feels into a series of prescribed questions is a challenge for some respondents.

  • Along with a lack of genuine clarity of what employee engagement actually is, there is plenty of grey area. A recent article expands on this point. If something can’t be clearly defined, then it can’t be accurately measured. Because of these contradictory definitions (and measures), it is hard to accurately compare the results from external statistical comparison studies. The results of high engagement are ‘stronger emotional feelings’ and ‘increased effort’. Although these two factors may be important, other factors like a bad manager, the wrong skills, and improper training may neutralize any benefit from engagement. Some engagement surveys include multiple factors (i.e. satisfaction, performance, sentiment, trust, morale, happiness, burnout, commitment) but many of these may be overlapping or duplications of the same factor. (2)
  • Engagement is not productivity or an output— using an analogy, engagement may be smoke but it is not fire. The primary concern of business leaders is increasing productivity, output, or innovation. Unfortunately, employee engagement, employee satisfaction, emotional intelligence, etc. may contribute to productivity, but they are not productivity. An employee may be fully engaged and emotionally tied to the firm but without the proper training, leaders, resources, etc. no amount of commitment will improve their outputs. Emotional states are hard to understand and measure, while behaviours and productivity are not. A superior approach is one that looks broadly at all of the factors that increase productivity, that lower labour costs, and that increase the value of labour outputs and innovation. (2)

Remember: People Are The Product

CoachStation: Employee Engagement

Part of this shift is redefining our perspective on an employee. Rather than consider people as “hired hands” we want to “engage,” (the whole term “human resources” has this old fashioned connotation) high-engagement companies understand that employees are the essence of products and services. They develop, deliver, and support what our customers experience every day. (1)

Are employee engagement surveys becoming obsolete? Possibly. However, the principal behind increasing understanding of what contributes to engagement and ultimately improved performance and results remains an important point. It is far from simple, though. In fact, engagement surveys may be drawing too long a bow between engagement, performance and outcomes. As detailed earlier, there are many reasons (including several not listed) that provide reasonable doubt as to the value of employee surveys. What is clear, however, is the need for transparent leadership and genuine effort in understanding team members and the link to business needs.

Organisations that fail to focus on the inputs that contribute to results and instead focus solely on the results; KPI’s and outcomes will always feel challenged.  Maybe I am wrong, but the evidence continues to speak for itself. CoachStation is regularly engaged for development opportunities such as these.

Whether your leaders are prepared for an honest self-assessment and reflection of reality is the real question.

Will a survey identify or prevent these issues? Probably not. But, as a leader, appropriate and relevant actions remain your call and responsibility.

Effective leaders understand that this is not negotiable.

Whether you take the challenge is up to you.

 

Sources:

(1) It’s Time To Rethink this Employee Engagement Issue: Josh Bersin

(2) The Top 20 Potential Problems with Employee Engagement: Arvind Verma

(3) Employee Engagement – Avoid These 3 Fatal Flaws: Justin Scace

 

 

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The Importance of Leadership Support in Coaching

Personal and professional development is critical to the ongoing success and growth for any leader. There are many aspects that will make this development even more effective and sustainable, particularly when participating in coaching.

High on this list of attributes is the support the person being coached receives from their immediate leader.

CoachStation: Coaching, Mentoring and Leadership Support

Photo Source: Unsplash, Bethany Legg

Support of people as they participate in development programs really does matter. I recently met with a very senior leader in an organisation – let’s call him Jack. Our discussion covered many areas of relevance, including the fact that I had been coaching various members of Jack’s team for different periods over the last 2 years. During the conversation we were reviewing the traits, potential and attitudes of several of his leaders. At one stage he asked if I knew one of his leadership team in particular? The answer is yes…in fact, quite well, as I had just finished a coaching program of 8 months with him!

I couldn’t help but be disappointed that this was not known to Jack.

To be fair, a recent structural change meant that the coachee/leader I have been working with was previously reporting directly to another manager, who reported to Jack. However, even a 1-over manager should have some awareness, if not involvement throughout this process. The CoachStation Coaching and Mentoring process includes the inclusion of the coachee’s immediate manager. This is important, if not critical to the success of the coaching relationship.

Sadly, not every immediate leader is that interested in providing leadership support during the coaching process!

Why is this? Why would a manager not have a deep and committed interest in the ongoing development of one of their leaders? To be honest, this makes little sense to me, although experience is educating me why this is all too common an occurrence and attitude, even if I don’t like or respect the reasons.

  1. Ego and pride: the immediate leader may be threatened by someone else working with their team member.
  2. Fear: this can be about their own misgivings and self-doubt; the potential fallout or need for support during the coaching program; or previous experiences and history.
  3. Little or no experience of coaching: related to fear, few people are comfortable to place themselves in a seemingly vulnerable position unless they have to. Development is about being comfortable in challenging yourself. This takes self-awareness, honesty and self-acceptance. Coaching is a skill that requires focus, deliberate learning and practice. For many newer managers, it is easier to not ask the question, therefore they don’t have to acknowledge the answer.
  4. Not an organisational cultural or strategic goal: if the coaching goes against the actual cultural norms or expectations of the organisation, it takes a brave and rare leader to persist with it or ‘go against the grain’.
So, what’s the number one sign that someone isn’t a great leader?

Unfortunately, in the same way that CEO support and involvement can help companies nurture leaders, CEO arrogance can have the opposite effect. When your boss acts like he or she is perfect and tells everyone else they need to improve this is a sure sign that the leader isn’t great. Worse yet, this behavior can be copied at every level of management. Every level then points out how the level below it needs to change. The end result: No one gets much better.

The principle of leadership development by personal example doesn’t apply just to CEO’s. It applies to all levels of management. All good leaders want their people to grow and develop on the job. Who knows? If we work hard to improve ourselves, we might even encourage the people around us to do the same thing! (1)

We are responsible for our own development. However, great and effective organisations develop leaders who support their team members. In fact, the best leaders take the view that one of their core roles is to develop more leaders. Is this an aspect of your role that is worth revisiting?

 

Sources:

(1) The #1 Sign that Someone Isn’t a Great Leader; Marshall Goldsmith: https://www.marshallgoldsmith.com/articles/1-sign-someone-isnt-great-leader/

 

 

 

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The Leader Journey is Long and Worthwhile

What makes one leader more effective and capable than another? The behaviours, traits and skills required of a leader are many.

Organisations must focus on developing leaders early and maintain the effort once in the role. Individual leaders must also embrace the challenge to grow and provide more to their team members and employer.

To understand what makes a great leader great, requires reading to understand theory and practice to make development real. Knowledge, however, is only the first step. Knowing is one thing, application and ‘doing’ is something more substantial again. You don’t need to seek perfection, just improvement.
This initial step to increase understanding is accessible, possibly more so than ever. We are genuinely fortunate to have access to so much literature available online that provides this opportunity. Your learning should have a purpose, however. Consider what it is that you want to influence? Is it that you feel you could be more strategic in your thinking? Improve your communication skills? Or, do you want to positively impact employee engagement levels? All of these and plenty more, are admirable goals to improve your leadership capability. The starting point is increasing what you know.

CoachStation: Leader Journey and Employee Engagement

Aon Hewitt: 2016 Trends in Global Employee Engagement

As one source of learning from my recent readings, several articles and statistics caught my attention that are worth highlighting. I have included links at the bottom of my blog if you wish to read further information from each.

There are valid and proven reasons why organisations must focus on developing leaders.

 

    • There are many reasons why organizations spend enormous amounts of time and resources on developing leaders. One of the most important examples would be that “Organizations with the highest quality leaders were 13 times more likely to outperform their competition in key bottom-line metrics such as financial performance, quality of products and services, employee engagement, and customer satisfaction.” (1)

 

    • There’s a leadership problem in the workplace. Companies lack employees with leadership skills and fear they don’t have enough rising leaders to take the reigns. Almost half of the companies surveyed for Workplace Trends’ Global Workforce Leadership survey in February and March 2015 said that leadership is the hardest skill to find in employees. What’s more, among the 1,000 employees surveyed, only 36 percent said leadership is a strength in their organization. (2)

 

It is incredibly important to understand what leadership roles require and to develop the leader before taking on the role.

 

    • The vast majority of (leadership) challenges dealt with people issues. Things like managing former peers (about 20% of responses), managing conflict, improving morale, building trust, earning respect (about 15%), or working with older or more experienced team members (about 13%.) The second biggest bucket contained performance management issues. This included setting goals, providing day-to-day feedback, coaching, redirection, and year-end performance review (about 13%.) The topic of the third big bucket was personal concerns about the new role. It included time management, prioritization, and finding balance along with trying to do it all and live up to expectations (about 15%.) (3)

 

    • Leadership development and coaching is expensive. So it’s typically reserved for those at the senior and executive leadership levels. But that means there’s a whole group of middle and lower-level managers without leadership experience. Their lack of training has a serious impact. Gallup’s 2015 State of the American Manager Report studied 2.5 million manager-led teams in 195 countries. (It) found that the top two reasons employees are promoted to management positions are because they were successful in a non-managerial role and they have experience and tenure with the company. Not because they have leadership potential or experience. It’s no wonder that only 35 percent of managers in the Gallup report were engaged at work. And when managers are disengaged, so are the employees they lead. The study found that employees who are supervised by highly engaged managers are 59 percent more likely to be engaged than those supervised by actively disengaged managers. Throwing employees into leadership positions cold doesn’t work. The new model of leadership development needs to extend to every level of management. Companies need confident and trained leaders throughout the business, not just at the top. (2)

 

Development of the leader is ongoing, consistent and focused when performed well.

 

    • Further, employees are looking for personalized career direction at every stage. In fact, most employees are looking for quarterly or weekly feedback and access to development wherever they are. And they expect content, contacts and courses offered at work in the same style they consume personalized content at home through Amazon and Netflix. Personalized employee career development programs, accessible tools and tracking systems and a focus on redefining and re-engaging leadership – at all levels – will help deliver on the innovation and growth that businesses require. (4)

 

    • The qualities and attributes that make people stand out are based on the choices they make, not only on what they are born with. The choices you make have a lot to do with how successful and effective you become as a leader. Successful leaders are extremely good and efficient with their skills and there is a narrow area where improvement may be needed. These areas may not be easy to recognize intuitively. The basic and most essential component to work on these areas is self-awareness. Being self-aware, with the deep understanding of one’s own thoughts and feelings creates clarity. (5)

 

Once in the role, the leader must concentrate on their team members, results, communication and many other, sometimes conflicting priorities.

 

    • What can be managed and enhanced is the effectiveness of the individual company’s workforce. Executives and managers are going to have to understand and optimize the employee experience like never before. That is one of the reasons behind a movement called “continuous listening.” The idea behind “continuous listening” is to gather feedback and take action across the entire employee lifecycle. Often it starts by understanding the onboarding process during a new employee’s first days. It continues with frequently documented performance conversations. Annual engagement surveys are being replaced or augmented with quarterly or monthly pulse surveys. At the end of employment, exit surveys are conducted to understand why someone is leaving and their willingness to be recruited by the organization again in the future. Leaders will need to listen to what employees are saying about the organization and begin acting on the messages by making improvements and having clarification conversations with employees. As following up becomes easier, adding another solution to gather feedback or consider listening more frequently is recommended. (6)

Seek additional understanding and knowledge from whoever and wherever you can. Reinforcement of your existing understanding; potential to be exposed to new ideas and thinking; whilst broadening your mindset and skills comes from many sources. Seek them out. Be deliberate.
Being a leader can be challenging. It is also often rewarding, both personally and professionally. However, it takes effort, persistence and time, which it seems many people struggle to understand and apply. There are no short-cuts, but there is opportunity.

Contact CoachStation today to see how we can turn your good leadership intention into goals, action and improvement.
You, your business and employees deserve the effort.

References:
(1) 10 Ways to Grow Leaders in Your Business: Entrepreneur.com
(2) Why Leadership Development Needs to Be Updated: Entrepreneur.com
(3) What’s the Biggest Challenge for First Time Managers: Blanchard LeaderChat
(4) The Global Workforce Leadership Survey: Workplace Trends.com
(5) How Coaching Can Help Executives Bring Out Leadership Traits: Entrepreneur.com
(6) 2016 Trends in Global Employee Engagement: Aon Hewett

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What Are Personal Values and Do They Matter?

Values continue to be an important part of our lives.

But do you know what your core personal values are and understand how they impact you and those closest to you?

Personal values continue to be important for many reasons, both at work and at home. It is more relevant than ever to continue to elaborate on this core aspect of your motivations, decision-making process and behaviours.

I have written about values before. Understanding your own set of personal values can be a powerful tool. Increased self-awareness and knowledge of what is most important to you can help to identify how you act. They also help you to discover what motivations drive you and why you react to particular events or situations more than others.

CoachStation: Personal Values and Leadership Development

Picture Source: Verne Ho, Unsplash

 

Situations, leaders and cultures sometimes challenge your values. Often in the workplace and in relationships we are asked to compromise on those things that matter most to us.

Too much compromise however, can make you feel as though something fundamental is amiss.

Your personal values are a central part of who you are – and who you want to be. By becoming more aware of these important factors in your life, you can use them as a guide to make the best choice in any situation. Some of life’s decisions are really about determining what you value most.

They (should) determine your priorities, and, deep down, they’re probably the measures you use to tell if your life is turning out the way you want it to.

When the things that you do and the way you behave match your values, life is usually good – you’re satisfied and content. But when these don’t align with your personal values, that’s when things feel… wrong. This can be a real source of unhappiness. This is why making a conscious effort to identify your values is so important. (1)

Watch our latest CoachStation Leadership video below to learn more about personal values…

References:

(1) What Are Your Values?: MindTools

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