Listening effectively is a key cog in effective leadership and building trusted relationships. We have all been exposed to those people and managers who do not listen well. In each case this distracted, disrespectful moment of poor communication is frustrating and does little to develop trust, respect and a willingness to open up and share your real thoughts.
However, many of us believe we are better at communicating well than we are. It is worth checking yourself and reviewing how others may see you and your communication capability in reality. The ability to ask questions to discover and engage, when combined with effective listening skills are two of the most integral facets of effective communication.