This author has not written his bio yet.
But we are proud to say that Steve Riddle contributed 92 entries already.
Is employee engagement relevant in today‘s workforce?
I would suggest more significant than ever with the ‘war for talent‘ escalating, technology providing a seemingly endless stream of information and contact with new job opportunities being more accessible than ever.
What is employee engagement? Simply, it is how well an employee is fully involved in his or her role and the desire in meeting business interests, outcomes and goals.
Are you efficient and effective in all that you do?
I’m not, however a recent experience has taught me more about myself and the importance of these two attributes .
Self-reflection, taking into account the many factors that influence us all is important for growth. Taking time to reflect provides a platform for improvement and awareness about what is going well and what you would like to change about who you are and what you do.
Are learning, training and development the same thing? The short answer is no, however training is one avenue to learning and development. Why does defining the difference matter – aren’t I really just splitting hairs? Now, that is the interesting question!!
Having worked with many varied people and business cultures and recognising the similarities and differences, it is clear to me that many managers think training and development are the same thing. I have seen examples where a manager has sent one of their team to training to ‘rectify’ a skill gap and behaviour.
In one of those coincidental yet surprisingly common situations, I have been engaged in several scenarios regarding the importance of reading in recent weeks.
As a keen reader, this stimulated thought regarding my current situation and what has led me to where I am today – do I believe there is a link?
I recently left permanent employment to focus my time and energy full-time on a consulting business I have been developing for the past two years.
Some months ago I read a post written by Colleen Sharen titled, Leaders Are Born, Not Made.
I have continued to think through this question, particularly as I have changed my views somewhat over the years. I felt it appropriate to provide further insight into this question of leadership, based on my response to the original blog.
Understanding your own set of personal values can be a powerful tool. Increased self-awareness and knowledge of what is most important to you can help to identify how you act, what motivations drive you and better understand why you react to particular events or situations more than others.
What are personal values?
They are values as beliefs of a person or social group in which they have an emotional investment (either for or against something). Values exert major influence on the behavior of an individual and serve as broad guidelines in all situations.
To be able to effectively influence others is a key leadership skill. However, like many skills, particularly those involving the art of working with people, influencing can be a challenge.
Situations, relationships, cultures and other variables impact your ability to influence. You do not have control over every one of these variables – but you do have control over developing a deeper set of skills in influencing others. Improve yourself through self-development and learn to influence others more effectively in practice.
I attended last years IQPC Customer Experience Management Conference in Sydney and thoroughly enjoyed the content. I learned a lot.
There were many great speakers. Many of them focused on the what – meaning that I learned about tools, measurements, successes through data collection and customer platforms, amongst other aspects. I was invited to this year’s conference, including the opportunity to be a guest speaker during the opening day. I wanted to set a challenge to myself and the attendees with a pitch more aligned to the ‘how’:
Although the conference theme was based around Customer Experience, there have been many great quotes and comments regarding leadership, business and culture that are worth sharing. This blog highlights a few of the key points that I felt were most relevant and resonated with my own values and passions.
Thank you to all the speakers for sharing!
This week I am attending the IQPC Customer Experience Management Conference in Sydney. I was fortunate enough to be invited to be a guest speaker during the Focus Day on Monday and presented on the subject of ‘Building Customer Experience Frameworks From The Inside Out’.
The comments and quotes highlight some of my key themes and concepts that I feel are most important when developing a Customer Experience philosophy and strategy:
