CoachStation Trust Builder Resource
The CoachStation Trust Builder Resource is a practical self-assessment and action planner that helps you examine how trust shows up in your everyday behaviours across five elements: Reliability, Integrity, Competence, Care and Transparency.
By rating concise “I” statements, you generate a clear picture of strengths and gaps, with simple averages and insights to guide focus.
The real value is translation into action. Use the planner to set specific steps, owners and dates, then track progress over time.
As trust improves, decision-making speeds up, feedback flows, and people feel safe to contribute, lifting performance and engagement.
Use this self and team reflection to identify strengths and gaps in how trust shows up day to day. Rate each statement from 1 to 5, where 1 is Strongly Disagree and 5 is Strongly Agree.
Scale: 1 = Strongly Disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly Agree
1Complete the ratings for each element.
2Press Calculate results to see averages and insights.
3Use the Action Planner to capture next steps, owners, and dates.
Element: Reliability
| Question | Your rating |
|---|---|
| I do what I say I will do, consistently following through on commitments. |
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| I set clear expectations for outcomes, timelines, and responsibilities. |
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| I proactively communicate changes or risks that may affect delivery. |
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| I close loops by confirming completion and sharing outcomes. |
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| I prioritise commitments realistically to avoid overpromising. |
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Element: Integrity
| Question | Your rating |
|---|---|
| I act in ways that match my stated values, even when it is difficult. |
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| I am honest and candid without being unkind. |
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| I own mistakes quickly and focus on learning and repair. |
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| I challenge poor behaviour respectfully, regardless of role or status. |
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| I keep confidences and protect sensitive information appropriately. |
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Element: Competence
| Question | Your rating |
|---|---|
| I demonstrate the skills and knowledge required to deliver quality work. |
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| I make sound decisions using data, judgement, and input from others. |
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| I communicate expectations clearly and remove ambiguity. |
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| I coach, mentor, and share knowledge to lift capability across the team. |
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| I seek feedback and invest in learning to stay current. |
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Element: Care
| Question | Your rating |
|---|---|
| I show respect, empathy, and curiosity in conversations. |
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| I create psychological safety so people can speak up and be heard. |
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| I balance challenge and support to grow confidence and self belief. |
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| I recognise effort and progress, not only results. |
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| I respect boundaries and maintain healthy workloads. |
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Element: Transparency
| Question | Your rating |
|---|---|
| I share the why behind decisions and priorities. |
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| I invite questions, dissenting views, and healthy debate. |
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| I give and receive feedback regularly, specifically, and constructively. |
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| I surface risks and issues early rather than hiding or delaying. |
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| I make information easy to find and avoid needless gatekeeping. |
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Autosave enabled
Reflect and Discuss
- Where does trust show up strongly in my day to day? What enables this?
- Where might I be inconsistent, unclear, or slow to close loops?
- What is one behaviour I could adopt this week that would lift trust the most?
- What do I need from others to keep trust high during pressure or change?
Action Planner
| Element | Specific action | Owner | Due date | Status |
|---|---|---|---|---|
Debrief Guide
Consider
- Purpose, context, and ways of working for this conversation.
- Share highlights and surprises from the results.
- Agree one priority element and one quick win behaviour.
- Confirm owners, due dates, and how you will check in.
Helpful prompts
- What would a 5 look like in this element next month?
- What gets in the way and how can you remove it?
- What signs would tell you trust is improving?
